ZEDEDA makes edge computing effortless, open, and intrinsically secure – extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale. ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit www.zededa.com
About the Position: Principal Customer Success Manager (Houston, TX or REMOTE, USA)
ZEDEDA is seeking a team-oriented, highly effective, and motivated Principal Customer Success Manager (CSM). This position reports to the Vice President of Customer Experience. This CSM position will lead the companys most strategic customers onboarding, adoption, expansion and renewal experience motions. Efforts include, but not limited to, represent ZEDEDA throughout the entire post-sales journey, advocate in influencing ZEDEDAs offering roadmap and improvements, ensure contract renewals and expand upsell / cross-sell opportunities of ZEDEDAs products and services. The successful candidate will be an accomplished self-starter with leadership experience; aware of market trends and transitions; understand Edge computing, data network systems architecture, cloud computing, open source and associated business value; have experience or familiarity with direct, channel, OEM and SI business motions; have proven track record to work in a matrix environment and possess excellent communication, presentation and organization skills.
$203,000 – $225,000 a year
Who We Are
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with each other, develop our products and foster an inclusive and empathetic work culture.
Courageous | Take ownership and action to deliverConsiderate | Bring your best self to build empathy and trust with others
Candid | Put our customers first to create great products and experiences.
Curious | Disrupt and invent to be the first and only choice
Collaborative | Build strong teams that amplify our impact
What We offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. ZEDEDAs main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company. The base pay range, dependent on your skills, qualifications, experience and location for this role is between $203000 and $225000 and will also include commission, equity and benefits components to round out your total compensation.