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Head of Workplace, Americas
The Head of Workplace provides leadership and management for the US, Canada, and Bermuda facilities organization across the Americas Business Unit portfolio. This position oversees more than 20 offices which house thousands of employees. The Head of Workplace, Americas manages the development and implementation of overall strategy, projects, policies, procedures, programs, and workplace service delivery including OSHA, Safety and Security as well as Business Continuity Management. The Head of Workplace, Americas will also be responsible for the management and application of Smartworking processes and office projects including Procurement and green strategies as well as ensuring seamless alignment and fostering productive interactions with workplace colleagues across Bermuda, Canada, Latin America, and Global Workplace Directors. This position entails a prominent presence and requires extensive collaboration with both internal teams and external partners.
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Key responsibilities of this role are:
- Put the customer at the heart of everything we do and drive a customer first culture by investigating and reporting on customer satisfaction to flag issues, working with department heads and senior management to understand the needs of our customers and ensure those needs are actioned.
- Lead and manage workplace teams in the US, Canada, and Bermuda, providing guidance and support to ensure consistent standards and practices across all locations.
- Foster a positive workplace culture that promotes diversity, inclusion, and employee well-being.
- Lead and manage workplace teams across different regions, providing guidance and support to ensure consistent standards and practices.
- Create a culture that fosters employee engagement and motivation
- Demonstrate accountability and drive large scale projects to completion in coordination with various stakeholders
- Evaluate how the Workplace operates and manage the implementation of business guidelines, strategies, policies, and processes.
- Demonstrate courage through making decisions quickly to drive innovation
- Collaborate with cross-functional teams, including HR, IT, and Facilities Management, to address workplace challenges and implement solutions that remain in accordance with our policies and guidelines.
- Deliver a safe, secure, and inclusive work environment in line with legislation by providing excellent standards of workplace accommodation and high-level services for all staff and guests.
- Ensures financial targets and other agreed goals are met and produce budgets and accruals
- Proactively manage real estate, tenant leasing and property management of all leased space
- Stay informed about industry trends and best practices related to workplace management, and incorporate relevant innovations into company strategies. Act with integrity by taking responsibility and always walk the talk
- Model the One AXA culture by seeking collective success through diversity and collaboration including soliciting different ways of thinking from those with different experiences than your own
This position will report into the Chief Operating Officer, Americas
SHARE your talent
SHARE your talent
Were looking for someone who has these abilities and skills:
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and deliver results.
- Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business
- Intermediate experience with commercial environment, and/or property portfolio management experience required
- Vast experience in financial concepts including financial management, financial tracking, budgeting and forecasting and a willingness to grow this knowledge further
- Experience with critical system environments desired.
- Proven capital project management experience.
- Experience in the development and implementation of programs to drive out cost inefficiencies preferred.
- Willingness to perform administrative tasks as required
- Proficient in understanding management agreements and contract language.
- Excellent computer and systems knowledge: strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint).
- Skilled in Building Management Systems maintenance and monitoring.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Complex problem Solving/ Analysis
- Some domestic travel required approximately 20%
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.
How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see axaxl.com/sustainability
The U.S. pay range for this position is $115,500 227,500. Actual pay will be determined based upon the individuals skills, experience, and location. We strive for market alignment and internal equity with our colleagues pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).