Job Description
We are currently seeking an individual to join our team Customer Support Representative. Our approach integrates our teams unique skill sets and our services to develop comprehensive brand awareness and community outreach campaigns. In this role, you will assist eligible customers with the enrollment process to proactively transition to renewable energy sources.
The primary objective of this position is to equip customers with essential communication tools, fostering long-lasting trust and satisfaction from our clients brand, ultimately generating significant positive impacts within the community. Our success is rooted in adding a personal touch to the consumer experience, as we know everyones situation is unique.
The Customer Support Representative will be responsible for working directly with enrollees and representing our clients with the utmost professionalism. This person should be consumer-centric and possess high aptitude for communication and interpersonal skills.
Customer Support Representative Responsibilities:
- Provide new enrollees an overview of their renewable energy options, the positive impact on the community, and assist in enrollment and sign-up processes
- Master all client product and service knowledge
- Answer consumer questions and represent the client according to all compliance guidelines, maintaining high levels of confidentiality with sensitive information
- Empathize with and deescalate consumer concerns with sincerity, understanding, and care
- Record results of interactions with consumers and report area- and consumer-findings to clients
- Provide feedback to clients on improving enrollment processes
- Attend daily team planning meetings and contribute individual ideas
- Work closely with other team members and share best practices
Customer Support Representative Requirements:
- A Bachelors degree in Communications, Business Administration, or a related field is highly preferred, but not required
- 1-2 years of experience working in a customer-facing or -focused environment
- A love for learning and a want to go above and beyond
- A team spirit and ability to work well with others as well as solo
- An innovative spirit and resilient attitude
Job Type: Full-time
Pay: From $600.00 per week
Benefits:
- Professional development assistance
Compensation package:
- Bonus opportunities
- Uncapped commission
- Weekly bonus
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person