Solar Customer Service Associate

Job Description

Uspih Enterprise is currently seeking a driven Solar Customer Service Associate to join our Portland-based team. We deliver direct customer service and account support to increase sales, improve customer satisfaction, and drive long-term customer retention. Our impact is undeniable. Due to recent growth, we have partnered with a community solar farm to increase the impact of solar and renewable energy solutions for communities in our area.

We are hiring a Solar Customer Service Associate as a full-time and permanent position. The Solar Customer Service Associate is ideal for candidates with a passion for customer service, helping others, and making a positive impact on our communities. Here at Uspih Enterprise, our Solar Customer Service Associates understand that customer satisfaction and client satisfaction go hand-in-hand. They are responsible for spreading awareness about community solar farms, their accessible and affordable solar clean energy solutions, and facilitating the enrollment process.

Solar Customer Service Associate Responsibilities:

• Provide excellent customer service and client support while promoting our clients solar energy solutions and services throughout the Portland market
• Engage directly with clients when conducting product demonstrations, and confidently answer questions regarding products and services
• Track campaign performance and report customer enrollment metrics directly to Senior Management, providing feedback on areas of improvement
• Adhere to client compliance guidelines at all times to ensure the brand is represented in a professional manner
• Attend daily meetings both virtually and in-person to ensure a thorough understanding of our clients products, services, and promotions

Ideal qualities we are looking for in a Solar Customer Service Associate include:

• A high school diploma or equivalent
• Prior experience in customer service, sales, or a client-facing role is preferred but not required
• Strong interpersonal skills when interacting with clients, customers, or teammates
• A desire to learn and implement new skills
• A passion for helping our clients continue to grow and succeed
• Reliable transportation and the ability to commute to our onsite location

Job Type: Full-time

Pay: $42,000.00 – $54,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person