Field Service Engineer I

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

How will you make an impact?

As a Field Service Engineer I (FSE I), you will have the opportunity to engage in a comprehensive 12-month hands-on training program specifically designed to develop and enhance your proficiency as a field service engineer. You will acquire the knowledge and skills necessary to proficiently implement a wide range of instrument service processes and procedures. This includes resolving issues, implementing repairs, and conducting preventive maintenance to ensure the precise functionality of analytical instrumentation.

Thermo Fisher Service Engineer Accelerator Program

• Engage in a comprehensive training curriculum designed to develop the skills and competencies necessary for a successful career as a full-time Field Service Engineer.
• A guided career path provides FSE I’s with a structured roadmap of that outlines the available opportunities for developing both technical and professional skills for future professional development.
• Networking opportunities enable the Apprentice access to Field Service managers and opportunities to progress within the Field Services organization once completing the program.

What will you do?

• As a Field Service Engineer I, you will participate in service training programs aimed at equipping you with the vital skills to deliver an exceptional customer experience.
• Actively participate in Training, Mentoring, and Shadowing rotations across all service functions (Customer Service, Technical Support, Depot Repair, Field Service, Services Sales).
• Under supervision, the FSE I will evaluate customer equipment issues, implement appropriate repairs as assigned, perform planned maintenance (PM) inspections, and maintain effective documentation of work performed.
• Assist more experienced engineers with repairs and resolution. Work as a team member to provide efficient service delivery for all assigned work orders.
• Document all repairs and submit reports according to business targets.
• Maintain approved parts inventory.
• Maintain daily communications with internal and external customers, to ensure resolution and accurate follow-up.
• Ensure accurate care of spares, tools, and equipment calibration. Improve and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of equipment.
• Ensure compliance with Environmental Health and Safety requirements.
• FSE I is considered a “remote” colleague since they commute to customer sites to provide service.
• FSE I May be eligible for a Fleet company vehicle.
• Overnight travel will be expected to service customers and participate in training programs.

Products this position supports:

BU: EPM: Environmental and Process Monitoring:

• Gas, particulate, and industrial analyzers
• Process Mass Specs

BU: MCS: Measurement Control & Sample ID

• Radiation detection systems
• Elemental and molecular analyzers

BU: PPA: Production, Process, and Analytics

• Gauging, product inspection instruments
• Elemental analyzers

Keys to Success:

Education And Basic Requirements

• Bachelor’s degree or equivalent; preferred majors in Engineering, Chemistry, Bio-medical or Life Sciences
• Adapts seamlessly to working independently or in a collaborative team setting.
• Demonstrates the ability to adapt in diverse customer-facing environments.
• Must have a valid driver’s license.
• Must be willing to relocate within the US (United States) upon completion of the 12-month program.
• Legally authorized to work in the United States without sponsorship.

Preferred Experience

• Familiarity with schematics, CAD drawings, and mechanical/electrical engineering terminology
• Vocational education in engineering, aeronautics, electrical, radiation, automotive, mechanical, military, mining, clean energy, etc.
• Customer Service experience

Knowledge, Skills, Abilities

The knowledge, skills, and abilities you will demonstrate in this role include, but are not limited to, the following:

• Knowledge and experience with computer technology including Microsoft Suites, hardware, and software applications, etc.
• Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and communication skills.
• Proficiency in fixing, testing, repairing, and servicing technical equipment.
• Agile in a constantly evolving work environment.
• Coachable and open to both positive and constructive feedback.
• Looks to “Find A Better Way Every Day” to improve colleague and customer experiences.