Associate Account Manager

You’ll gain a deep understanding of clients’ businesses and needs to deliver tailored flex solutions, fostering strong relationships that drive transaction revenue and enhance NPS scores.

Department Sales

Employment Type Permanent

Location Portland, Oregon

Workplace type Fully remote

What will you be doing?

• Proactively manage day-to-day client issues and requests, maintaining the client relationship and exceeding expectations.
• Collaboratively ensure the successful delivery of contracts or services, and their successful extension/renewal.
• Work with the Client Account Team to put together Quarterly Business Reviews and Account Plans.
• Lead & participate in Client review meetings and work alongside the Instant global team as required on specific key client pitches.
• Research and make recommendations on market conditions, operators, and financials.
• Assist in managing critical data activity for client flex portfolios through technologies and trackers across a global portfolio to ensure timely completion of transactions.
• Work with our business insights team to evaluate flex market data to present to clients and prospective clients.
• Manage Operator communications to ensure all information is received and understood to client specifications.
• Conduct tour arrangements including route planning, tour schedule, calendar invites, briefing operators as needed.

Who are we looking for?

• Aligned with our Blueprint behaviours; Play to win, Help each other grow, Solve it together, Own your outcome.
• Proven record of providing excellent internal and external customer service
• Proficient in the use of Microsoft Office suite (Excel, Word, PowerPoint, Power BI)
• Experience with CRM tools such as Salesforce is a plus
• Well-developed verbal and written communication and presentation skills
• Exceptional attention to detail and organization skills
• Ability to work independently and within a team to build relationships and interact effectively with business partners and clients
• Willingness to take on new challenges, responsibilities, and assignments

What’s in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Bespoke training programmes and our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
• Generous referral scheme
• Laptop / tech provided
• Early finish on a Friday!

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don’t hesitate to let us know.

About The Instant Group

The Instant Group has been rethinking workspace since 1999 with over 500 experts working globally across more than 175 countries. Instant’s digital platforms constitute the world’s largest digital marketplace for flexible workspace listing meeting rooms, virtual offices, flexible office space and coworking memberships. Its global team advises on commercial real estate solutions from serviced offices to fully customised managed offices, and consulting services for portfolio and net zero strategies.

Instant’s approach enables agility, hybrid working solutions and improved operational resilience for more than 250,000 businesses every year. Clients include Prudential, Booking.com, Shell, Jaguar Land Rover and GSK. Instant has global offices including London, Paris, New York, Hong Kong, Singapore and Sydney.