Channel Quality Engineer

Tesla

  • Full time
  • 2 months ago
  • Fremont,CA
  • OnSite

Job Description

Job Category
Energy – Solar & Storage
Location
Fremont, California
Req. ID
223849
Job Type
Full-time
Tesla participates in the E-Verify Program
What to Expect
Tesla Energys Channel Quality Department supports the installation and service of our partner installed energy products through the continual improvement of process, product quality, installation quality and the systems that surround them. We react to issues by containing, identifying root cause, and determining corrective actions to prevent recurrence while proactively identifying and mitigating risks to improve capability and capacity of our installation partners through new methods, tools, or material.

A primary function of this role is to assist in delivering and maintaining a feedback loop to our installation partners, working directly with them to ensure they can successfully and efficiently install our products. Utilizing a strong focus on data analysis, we work to understand our interactions between internal support and our partner installers, improving quality across both sides. This role is for technical minded individuals who can critically and creatively solve problems by working cross functionally with engineering, sales, technical support, and our external installation partners. A successful candidate for this team must be a problem-solver at their core, have a strong quality and customer-focused mindset, and have the personal drive and stamina for relentless, continual improvement, both personally and professionally.

This role can sit in any of the following locations: Austin, TX, Henderson, NV, Fremont, CA, or Buffalo, NY

What Youll Do

  • Provide regular feedback to stakeholders regarding call trends, compliance issues, and procedure/training manual updates that may arise
  • Perform call monitoring and assessment of call center interactions. Offer suggestions for process improvement to foster exceptional customer experience
  • Track performance metrics, prioritize top issues and drive continuous improvement activities with cross-functional team
  • Analyze data available anywhere within the Tesla ecosystem to expose, highlight, and evaluate process trends
  • Perform quantitative analysis of key failure trends at a national level, determines at fault and works with stakeholders to determine corrective actions and drive accountability to high quality
  • Define and implement operations review plans to address failure modes
  • Bring product expertise, problem solving skills, and creativity to add value to the team

What Youll Bring

  • Bachelor’s Degree in an Engineering/ Science major or equivalent experience in solar/ home storage installation
  • Spanish fluency to audit calls (in addition to English-language)
  • Technical understanding of solar systems and energy storage systems and understanding of electrical code/ electrical theory
  • Experience and understanding of customer service, technical support, and engineering environments
  • Fluent with common Microsoft office programs (Word, Excel, PowerPoint)
  • Ability to independently make decisions, prioritize workflows according to multiple criteria, and solve problems with limited direction
  • Highly organized, self-driven, and highly reliable. Attention to detail and follow through on execution of tasks. Structured and professional written and verbal interpersonal communication skills
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
Expected Compensation

$17.60 – $48.00/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.


Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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