Service Case Manager Residential Solar
Do you have Residential Solar knowledge and excel at Customer Service?
We are currently seeking a HIGHLY DETAILED and CUSTOMER FOCUSED
Solar Case Manager to join our amazing Residential Service Team!
Full-time Position + Great Benefits + In-office Role
Sun Valley Solar Solutions has all the perks of a large, growing company,
with the family feel of a smaller one.
Do you enjoy speaking to a variety of people while using your problem-solving skills to coordinate solutions? Do you have a knack for taking even the most frustrated person and winning them over in the end? Do you work best in an environment which is fast paced with your ideal workday being so full that you blink, and suddenly the day is over? Most importantly, do you also enjoy working with a tight knit and supportive team who share their knowledge freely?
WHAT THE POSITION DOES:
After a Residential Solar PV system is installed and turned on, any subsequent work needed is handled through our Service Department. This could be any mix of needs, from warranty work to electric car charger installations, to customers needing their solar removed/reinstalled for a new roof or solar inspections for home sales.
Your role as the office-based Service Case Manager is to own the service requests assigned to you by our intake Coordinator and utilize our highly skilled and phenomenal Field Technicians as your boots on the ground resource.
Depending on whats needed you may coordinate warranty product replacement with vendors, troubleshoot common error codes over the phone, provide price quotes for non-warranty work or schedule a technician and help facilitate their recommendations. In fact, for some customers, you might be the only person able to help them, especially when their original solar installer has gone out of business.
WHY CHOOSE SUN VALLEY SOLAR?
Our Service department is highly regarded in the industry for standing behind our work and doing whats right for our customers. We have been in the residential solar market for 18+ years and have many repeat customers. Our technical knowledge and experience often makes us one of the few companies able to solve a customers unique service need.
WHO FITS BEST:
This role requires someone with strong phone, computer, typing and communication skills, able to enter and extract information from our Field Squared CRM as well as from vendor websites and use of Adobe Sign. You must also be eager to learn and ask questions with the ability to manage up to 100 cases at a time with the help of our CRM. Having foundational residential solar knowledge including products & vendors used and an understanding of how solar works is key for this role. Also, developing strong relationships with the various departments within our company and our vendors means you arent required to have all the answers, you simply need to know the right shoulder to tap to ask for assistance.
This role is based in Chandler, AZ and follows a consistent schedule Mon – Fri.
Typical hours are 7 am to 3:30 pm with a 30-minute lunch.
We have an additional Mon Fri role available which works 4 am to 12:30 pm (or 3 am to 11:30 am depending on daylight savings).
WHO WOULD NOT ENJOY THIS ROLE:
If you prefer that systems and processes remain the same then please do not apply. This role requires you to be as proactive as possible, and you will consistently be working to seek out solutions to problems in a timely manner and keeping customers updated. Being a “glass-is-half-full” kind of person is key too. The nature of the service department is to be responsive, empathetic problem solvers. This requires that our team be creative, flexible and have a positive “can do” attitude overall.
If you want to be a part of one of the most well respected and elite solar installers in the valley then please apply. We are a Five-time Angi Super Service Award Winner, a Rosie on the House Certified Partner, have a 4.69 customer rating on SolarReviews.com and are an Accredited business with an A+ rating with the Better Business Bureau. We are made up of passionate, hardworking people who care.
This full-time position is eligible for our comprehensive health, paid time off and 401k with company match benefits package. Skills, background and drug testing (no testing for THC) will be conducted for all final candidates.
Sun Valley Solar Solutions is proud to be an equal opportunity employer and fully supports diversity and equity in our workplace.