Stakeholder Engagement Coordinator – GPC
Job Summary
The Stakeholder Engagement Coordinator role will be responsible for implementing strategic engagement efforts that focus on championing the customer both internally and externally in support of large capital investment initiatives across Power Delivery. This position requires a good writer and storyteller with the ability to quickly process information and produce relevant and engaging content for both internal and external audiences in a fast-paced, high pressure, and cross-functional environment, in support of the companys capital investment efforts.
Job Requirements
Undergraduate degree in engineering, public relations, communications, or related field is a plus
Experience in the utility industry preferred
Previous Power Delivery experience is preferred
Experience in a customer facing role responsible for customer service and conflict resolution preferred
A strong understanding of customer expectations on communications related to large project work
Ability to analyze, interpret, and effectively communicate technical information
Ability to implement multiple outreach strategies simultaneously
Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams
Excellent verbal and written communication skills
Strong communication and presentation skills to internal and external audiences
Proven record of communicating effectively with both internal and external stakeholders
Proven commitment to Safety Excellence
Proven commitment to an inclusive work environment for all employees
Strong planning, organizing and prioritization skills
Ability to multitask with limited supervision
Proficiency with Power Point, Excel, Word, Microsoft Teams and other Microsoft software
Strong attention to detail and time management skills
Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs
Major Job Responsibilities
Ensure that field personnel are distributing door hangers and other project collateral as instructed and document distribution dates for record keeping
Respond to ad hoc internal and customer requests for program information and assistance in a timely manner
Perform field visits as needed to assist crews with customer communication in the field
Communicate any planned outages with customers in the field via the Broadcast tool
Assist with customer communication related to claims/damages for assigned projects
Track all customer interactions in LIMS and/or CSS databases
Build and maintain relationship with Managed Accts and National Accts teams, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc.
Collaborate with other communication contributors to create high-quality content for internal/external use
Develop relationships within Power Delivery including contractor partners, Corporate Communications, Region External Affairs, Customer Service, and the GPC Print Shop
Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences
Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns
Track all collateral delivered to customers in LIMS and/or CSS database
Monitor project milestones and coordinate the distribution of postcards, emails, and surveys to customers aligning with the communication timeline for that project
Coordinate the development, printing, and delivery of custom collateral to field personnel including door hangers, business cards, car magnets, field signage, etc.
Execute additional specific strategic Power Delivery engagement plans
Behavioral Attributes
Role model of Our Values and Safety Excellence
Team player with strong interpersonal skills
High level of intellectual curiosity
Possesses a positive, customer-first attitude
Takes initiative and personal responsibility
Highly motivated and works well with minimal supervision
Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America’s premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company’s promise to 2.6 million customers in all but four of Georgia’s 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6360
Job Category: Engineering
Job Schedule: Full time
Company: Georgia Power