IT IOC Infrastructure Analyst
Purpose:
The Infrastructure Operations Center is responsible for 24x7x365 monitoring and problem resolution related to Southern Companys Technology Organization Infrastructure. These infrastructure components include but are not limited to: network, telecommunications systems, mainframe systems and distributed computing systems.
Job Summary:
This is an infrastructure analyst position responsible for monitoring and managing exceptions within Southern Companys telecommunications, routing, switching, wireless and voice infrastructure. This includes monitoring, diagnosis and resolution. This position is for a remote worker.
Job Requirements :
- Fundamental knowledge of the functionality of infrastructure event management tools; in addition to the support tools and resources available to analysts for resolving problems.
- Ability to interface and coordinate repair efforts with external telecommunications companies that are utilized as partners or service providers.
- Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of telecommunications networks.
- Provide centralized monitoring and first line problem diagnosis and resolution for Network/Transport/Wireless.
- When responding to events, the Infrastructure Analyst must carefully track and document all issues and resolutions in detail as a permanent record.
- Continuously identify process improvement opportunities with analyst tools, processes and documentation.
- Detailed, in depth troubleshooting of events that involve the health and availability of:
+ network devices and LAN/WAN sites
+ EMS and DSCADA networks
+ LTE networks
+ digital transport equipment including fiber optic, microwave, and wireless systems
+ facility equipment including generators, battery arrays, heating and cooling equipment, tower lights and intrusion alarms
+ company owned and maintained transport sites
+ voice networks
+ firewalls
Competencies:
- In-depth knowledge of telecommunications troubleshooting techniques and concepts
- Practical experience concerning telecommunications ancillary equipment and respective alarm information
- Working knowledge of Netcool
- SONET OC-12, OC-48, DWDM
- Digital Microwave and Spread Spectrum Radio Systems
- DSCADA and EMS RTU communications
- In depth knowledge of TDM technologies including T-1, T-3
- In depth knowledge of voice and data networks including Cisco routing, switching and VOIP
- Working knowledge of channel banks, DS0 to DS3 cross connect switches (DACS)
- Working knowledge of system security policies and standards
- Working knowledge of TCP/IP networks
- Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
- Ability to negotiate with and influence others internally as well as vendors
Characteristics
- Self-starter requiring minimal supervision
- Embrace change
- Excellent communication and listening skills
- Work proactively
- Take ownership and initiative
- Work on multiple tasks/assignments simultaneously
- Possess attention to detail
- Demonstrate teamwork
- Ability to build relationships and work in a team atmosphere
- Ability to provide and accept feedback
- Strong analytical and troubleshooting skills
- Strong professional oral and written communication skills
Education / Experience:
- An education in the Telecommunications field and/or 2 years experience in a telecommunications infrastructure environment are highly desired for this position.
- Experience in a Network Operations Center and/or the utility industry is highly desired.
- Preference may be given to candidates that hold a current Cisco CCNA Routing and Switching , Cisco CCNA Wireless , and or Cisco CCIE Routing and Switching certification.
Work Location and Hours
- The successful candidate will work remotely (i.e. telecommute, work virtually, work from home). Reporting to an office location is not required.
- Although reporting to an office location is not required daily, there will be occasional travel required for face-to-face training, face-to-face meetings, etc.
- Although a non-traditional work schedule/hours, employee will be required to attend monthly team call.
- The Infrastructure Operations Center is located at 241 Ralph McGill Boulevard, Atlanta, Ga.
- Must currently reside, or relocate at own expense, within AL, GA, MS or IL Southern Company electric or gas service territory.
- The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Required to work some observed holidays. Occasional extended hours are required as critical events occur.
- This position is specifically for the schedule of the Bravo team working 5 days a week (Monday Friday) and 8 hours shift (3PM 11PM)
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 7321
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services