Field Support Specialist – Drop Service

Field Support Specialist Drop Service

Located at 755 Jefferson St, Atlanta, GA

Job Summary:

This position is located at the 755 Jefferson St Atlanta, GA 30318. This position is Hybrid (3 days in the office, 2 days remote). The primary responsibilities for the Field Support Specialist position include scheduling drop service requests for residential and commercial/industrial customers and generator installs. Phone skills are needed for answering internal and external customer phone calls. The successful candidate must be willing to work Monday Friday 7:30 am 4:30 pm

Responsibilities

• Provide top tier customer service scheduling inbound drop service requests from customers and/or electricians
• Utilize and maintain multiple statewide resource calendars to view and schedule available times for customers and/or electricians.
• Assist with Drop-Service and account requests from our internal customers.
• Audit teammates Drop Service Requests to ensure information quality and timely scheduling
• Assist in the successful transition to OFS systems
• Provide support for Storm Restoration efforts

Knowledge, Skills & Abilities

• Bi-Lingual skills Preferred
• Knowledge of CSS, ARMS 3, OFS, Business Area Viewer, and the Service Order process
• Self-motivated with the ability to schedule and prioritize work
• Attention to detail
• Customer Focused
• Able to control and handle outside distractions
• Ability to interact with internal/external customers and contractors
• Have excellent listening skills and communication skills
• Previous Customer Service Experience
• Demonstrates personal computer skills with Microsoft Office products

Job Requirements:

Education

• High School Diploma or Higher Testing
• Successful completion of the EEI Customer Service Rep Test

Behavioral Attributes

• Self-Starter
• Model of all attributes of Our Values
• Demonstrated good attendance and strong dependability
• Demonstrated performance that meets or exceeds expectations in current role
• Ability to multitask and give attention to detail
• Quick learner of complex information
• Ability to work independently and be a self-starter with little to no work direction while working in a team environment
• Strong desire to use every tool available help others and improve processes
• Works well in changing environment
• Team player
• Takes ownership and exhibits strong initiative
• Positive and enthusiastic

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America’s premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company’s promise to 2.6 million customers in all but four of Georgia’s 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6751

Job Category: Metering

Job Schedule: Full time

Company: Georgia Power