Join Nicor Gas, a Southern Company subsidiary, as a Customer Care Specialist in a unionized environment! If you are professional, energetic and ready to increase your earning potential through a rewarding position, consider joining our Inbound Customer Care Center located in Naperville, Illinois.
At Nicor Gas, we handle emergency calls 24 hours a day, 7 days per week, similar to a fire/police department. All other call types are handled 7:00 AM-6:00 PM Monday through Friday (i.e. start service, billing questions, etc…). Currently, employees are scheduled based on work preference (i.e. late/early) and seniority. Start times could fluctuate on a daily basis and could include: nights, weekends & holidays. During our busy season, which is typically Spring to Fall, overtime could be required up to 3 hours, 5 days a weeks. Remote work opportunities may/could be possible after 6 months of employment.
Job Summary:
The Customer Care Specialist will handle calls dealing with the following:
Job Responsibilities & Accountabilities by Competency
Functional Expertise:
Business Acumen:
Engagement:
Driving Results:
Requirements:
Benefits:
Mock Schedule
Monday- 10:00AM-6:30PM
Tuesday- 10:00AM-6:30PM
Wednesday- 10AM-6:30PM
Thursday- Off
Friday- Off
Saturday- 3:30PM-12:00AM
Sunday- 3:30PM-12:00AM
Mock Schedule with Overtime
Monday- 8:00AM-6:30PM
Tuesday- 8:00AM-6:30PM
Wednesday- 8:00AM-6:30PM
Thursday- Off
Friday- Off
Saturday- 3:30PM-12:00AM
Sunday- 3:30PM-12:00AM
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), Americas premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 7790
Job Category: Customer Service
Job Schedule: Full time
Company: Nicor Gas