Analyst I, End User

Job Summary This position is for a Southern Company Technology Organization (TO) End User Analyst I that will partner with Southern Company Services (SCS) and related operating companies to provide deskside support to business partners including service requests, restorations, and refresh. Acts as a SME to educate and train business partners on the use of Southern Company standard products and services. Provides project coordination on technological project support for business partners. Works in conjunction with technology peers to provide a main, centralized point of contact/representative for technology project initiatives. This position supports business partners located at Mississippi Power’s Northern Division, based out of Meridian, MS.

Education

Two-year degree in a Technology-related field or equivalent military and/or work experience is required

Bachelor’s degree in computer science, Information Technology, Engineering, or related technical field is preferred

Major Responsibilities

Provide specialized dedicated technical support as requested by business partners

Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities

Partner with the business and other TO departments for incident and problem resolution

Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively

Provide planning, coordination, and/or technical support during project implementations

Build effective relationships with key business partners and provide outstanding customer service

Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team

Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations

Is a Subject Matter Expert (SME) for related technology tools and applications

Stay abreast of emerging hardware and software technologies

Knowledge, Skills, And Abilities

Proficient knowledge and experience with PC hardware repair

Substantial technical knowledge of office computing environments including PC hardware, Microsoft Windows 11, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft 365, CoPilot, IT infrastructure as well as their interaction and relevance in solving business problems

Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations

Developed effective working relationships with all levels of employees

Customer service focused with the ability to deliver on commitments and deadlines

Demonstrated oral and written communication skills

Substantial knowledge and understanding of existing and emerging information technologies

Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in Technology Organizing operations to customers

Ability to learn the business of the partners you support and their local technical environment

Excellent troubleshooting and problem-solving skills

Excellent analytical skills

Duties may involve stooping, kneeling, crawling and reaching to install and check computer installations and cabling

Ability to lift and move computer equipment weighing up to 40 pounds

Perform all other related duties and tasks as assigned

Working knowledge of electric/gas utility industry and Southern Company is a plus

Behavioral Attributes

Behavior consistent with Southern’s Our Values philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment

Must be proactive, highly motivated, and self-directed

Substantial organizational skills and strong customer service orientation

Must be able to build solid relationships with business partners and work effectively in a dispersed team environment

Provide specialized dedicated technical support as requested/needed

Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units

Seek opportunities to learn and transfer knowledge to others

Ability to prioritize work and complete assignments with little direction

Follows safe work practices

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 7970

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services