Join the Clean Energy Revolution
Do you have a passion for solving complex billing problems and improving customer satisfaction? Do you have technical and operational skills to support the implementation and stabilization of new systems, tools, and processes? Do you enjoy working in a dynamic and collaborative environment where your expertise and input are valued and respected? If you answered yes to these questions, then you might be the perfect fit for our Customer Operations Senior Specialist position!
As a Customer Operations Senior Specialist, you will be part of the Customer Billing Operations (CBO) team, which is responsible for billing over 5 million service accounts timely and accurately across SCE territory. You will provide technical and operational support for billing operations and the transition to new systems, tools, and processes. You will perform work management and operational functions, such as billing unique and complex customer rates, testing enhancements and changes to billing and meter data management systems, conducting root cause analysis of accounts, developing and implementing new tools and processes, and supporting customer critical issues. You will also offer subject matter expertise to support cross-functional operational projects, regulatory proceedings, and IT implementations, such as user acceptance testing of new tariffs or development of business and training requirements. Furthermore, you will serve as a lead representing CBO’s interests in various projects and activities across Customer Service and other departments.
To succeed in this role, you will need technical expertise to provide project support, make recommendations and/or directly resolve complex, escalated issues that include customer complaints, department backlog, training gaps, developing processes for complex billing scenarios, technical and/or system issues/limitations, and other billing related matters. You will also need exceptional interpersonal skills and the ability to communicate effectively in person and writing with a wide range of collaborators, such as customers, regulators, IT, business analysts, managers, and peers.
If you are looking for a challenging and rewarding career opportunity where you can make a difference and grow your skills and knowledge, then apply today for the Customer Operations Senior Specialist position!
A day in the life – Get ready to think big, work smart and shine bright!
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About Southern California Edison
The people at SCE don’t just keep the lights on. Our mission is so much bigger. Were fueling the kind of innovation thats changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, youll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.