Job Title: Operations Manager
Location: Breckenridge, CO
Terms: Seasonal, F ull Time
Pay : $25/hour base wage, plus bonuses
Estimated Start Date: 10/14/2024
Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !
About us:
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the role:
Operations leaders (aka assi s tant managers ) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role . You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction.
No two days are the same as a n operations leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success.
Perks and Benefits:
Free Alterra Mountain Company Employee pass :
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday *
Barring blackout dates at Deer Valley
Discounted access to Rossignol/Dynastar/Lange equipment
Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:
Fleet maintenance of vans, ensuring that vans are up to date with records and mechanical maintenance is being done as needed
Secondary Responsibilities:
Pre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.