Customer Engagement Representative

Customer Engagement Representative

Location: Ladson, SC

About SKF:
SKF has been making the world spin since 1907!
SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planets surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030 .

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:
SKF Aerospace is the worlds leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.

Responsibilities:

• Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
• Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
• Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
• Work in conjunction Sales to process Request for Quotes (RFQ).
• Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
• Assist Account Receivables especially in addressing past due invoices.
• Validates orders entered in the system are correct prior to repair and shipping to customer.
• Perform billing and invoicing to customer for daily shipment activity.
• Issues credits for short payments, customer rebate programs.
• Update and distribute weekly status reports to customers.
• Update customer mandated portals / interface.
• Alert appropriate departments of any potential delivery problems,
• Coordinate with internal teams to resolve issues impacting the business.
• Perform other related duties as assigned by management.
• Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.

Serve as point-of-contact for shipping broker for international customers.

Requirements:

• Minimum of 2 years experience preferred in customer service in aerospace or other custom manufacturing environment.
• Experience in Aerospace – Maintenance, Repair & Overhaul (MRO) is a plus.
• Associate degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
• Track record of effectively resolving customer related issues, improving processes, and helping in efficiency.
• Proficient in Microsoft Office with concentration in Excel, Word, and PowerPoint.
• General comprehension of contracts and terms and conditions.
• Ability to work in a team environment and independently.
• Courteous, clear, and professional manner.
• Outstanding communication and relationship-building skills.
• Excellent computer skills with proficiency in MS office.
• Exceptional attention to detail with an error-free work product.
• Demonstrate strong analytical and problem-solving skills.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must be able to work well with internal customers and all levels of management.
• Experience placing and reviewing purchase orders.
• Must be competent to read, write and communicate in English language.
• Must be a US citizen or lawful permanent resident.

What Youll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

Diversity in the Workplace. SKF strives to embed Diversity, Equity, and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement, and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Reports to: Senior Sales Director, MRO, Aftermarket Segment
Location: Ladson, SC
Job ID: 20058

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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