Customer Service Team Lead/Client Solutions Lead

Company Description With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.

Job Description

The Customer Service Lead/Client Solutions Lead position, within the Roofing Target Market, is responsible for overseeing a team of 1-4 Client Project Coordinators, as well as the fulfillment of receiving, processing, shipping, and completing customer purchase orders for Sika Sarnafil products and services. In addition, this individual will support the assigned region with high level sales administrative tasks and projects that further improve operational service to customers. This position reports to the Customer Operations Manager, Roofing.

Specific Responsibilities

• Attain and maintain in-depth knowledge of Sika Sarnafil products, services, and operational procedures related to Sales and Distribution.
• Utilize and maintain proficiency in the SAP Sales and Distribution module to efficiently enter and manage Sales Orders and Purchase Orders.
• Manage the most important customer accounts for the region.
• Monitor SAP-generated backorder lists, open billing lists, scheduled picking and shipping lists to fulfill customer orders and anticipate customer needs.
• Ensure proficiency in Salesforce, and help Client Project Cooridinator’s ( CPC’s ) resolve basic Salesforce issues.
• Working with the Salesforce team to assign the right CPC’s to the appropriate accounts.

Qualifications

• Bachelor’s Degree or equivalent experience
• 5+ years of product experience
• Excellent communication skills (written and verbal)
• Strong organizational, decision-making, and problem-solving skills
• Ability to present information and respond to questions from all levels of the organization
• Excellent knowledge of SAP Sales and Distribution, MS Word, MS Excel, IBM Lotus Notes

Additional Information

Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.

Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.

Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.

Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.

Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.

All your information will be kept confidential according to EEO guidelines.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.