Customer Quality Engineer, Sr

At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

It’s your chance to be part of something great

Create a World You’re Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:

The Customer Quality Engineer (CQE), Sr plays a key role in developing and maintaining long-term relationships with Powin’s customers by providing them with high quality products and services. As the CQE, Sr., you will be responsible for overseeing and managing the investigation for customer complaints, conducting root cause analysis (RCA’s), and developing corrective and preventive actions. The CQE, Sr. is also responsible for maintaining and managing customer satisfaction ratings and conducting customer audits. In addition, the CQE, Sr. is expected to develop and maintain positive relationships with our customers.

Job Details:

• Lead the investigation to document, and track customer complaints from initial contact through resolution, while working with cross-functional teams to resolve quality issues in a timely manner and to communicate findings to relevant parties
• Monitor customer feedback channels (e.g., surveys, social media) for trends and potential quality issues
• Prepare monthly reports on customer complaint data and trending issues
• Lead and manage the containment process, as well as any potential escapes, and be accountable to close actions that ensure issues cannot reoccur
• Manage and lead structured problem-solving activities (e.g. 8D, 5 Why, 3L5Y, Ishikawa) to resolve customer complaints/returns, audit findings, supplier issues or internal issues in a timely manner to prevent recurrence
• Lead the investigation and collect data on opportunities for improvement
• Build fundamental understanding of complex technical challenges (design, manufacturing, integration, etc.) based on data collected
• Manage the downstream interface with customers, and the field. Gather relevant information on applications and performance of product
• Use a data driven approach to turn opportunities into actionable tasks that can be deployed to engineering teams, then track those actions to closure
• Develop and manage the KPI’s that describe the performance of the products across all supplier manufacturing
• Advance, report, and take action to improve metrics related to quality (i.e. cost of poor quality, customer complaints, product non-conformances, etc.) Develop and initiate programs to improve performance relating to QMS
• Develop and implement SPC activities, including originating objectives, goals, timetables, and new techniques as they become available
• Recommend and implement enhancements to the quality system that result in improved corporate quality performance, increased customer satisfaction, and/or simplification of processes to reduce costs
• Participate in warranty modelling based on computer-aided engineering (CAE), lab testing and data from the field
• Drive compliance to industry standards
• Lead and manage the detailed risk assessments at the product and manufacturing level to identify opportunity and drives mitigation of risks
• Interface with Reliability Engineering teams to implement findings from the field, lifetime testing as well as abuse engineering
• Participate in new product development projects to ensure quality standards are met
• Perform audits of internal processes and procedures to identify opportunities for improvement
• Lead training on quality procedures, best practices and continuous improvement efforts
• Train, mentor and review quality engineers work to ensure that its meets quality standards
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree in Engineering, Quality, or related field, or equivalent relevant experience
• 8+ years professional experience in quality engineering or a related role, 10+ years’ experience preferred
• Working knowledge of ISO 9001, AS9100, IATF16949 or similar quality management system
• Experience with quality tools and methods, including statistical process control (SPC), Six Sigma, design of experiments (DOE), etc.
• Proficient in Microsoft Office applications, with aptitude to learn new software as needed
• Ability to analyze very large data sets to draw conclusions
• Excellent analytical and problem-solving skills
• Excellent verbal, written, and presentation communication skills and strong interpersonal skills with demonstrated ability to communicate effectively across levels and functions
• Self-motivated, driven, and positive attitude
• Detail oriented, with the ability to effectively handle multiple priorities
• Ability to work in a fast paced, high pressure environment, often across multiple time zones
• Ability to work flexible hours as needed to support international teams
• Ability to lift up to 25 pounds, stand 25-50% and work at a computer / desk 50-75%
• Travel %: Possible short notice travel to support quality initiatives or management requests, up to 30% of the time
• Comfortable working outdoors in a large construction environment
• Master’s degree in Engineering, Quality, or related field preferred
• Certification in quality engineering or management, such as CQE, CQA, or CRE preferred
• Leadership experience in quality engineering or a related role preferred
• Experience in the aerospace or automotive industry preferred

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws.  The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law. 

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.