Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
ISRA VISION is a leading provider of industrial image processing technologies with more than 1,200 employees across 25 locations worldwide. As part of the Machine Vision division of the Atlas Copco Group, a world-leading provider of sustainable productivity applications, we provide innovative and intelligent industrial solutions ranging from surface inspection to software-controlled robotics systems for smart factory automation. We have been driven by passion, commitment, and diversity for over 35 years.
Join our global team as:
Position Description
- Perform field service, remote phone support and system build support as required by position. Complete required documentation in a timely manner. Be the face of ISRA VISION to the customer on site and represent the company in a professional and well organized manner.
- Performs site surveys, installations, maintenance, and repairs on vision inspection systems.
- Determines site and equipment requirements; outlines interdependencies.
- Understands customer goals; identifies consequences of various solutions. Develops installation plan, and escalation plan.
- Configures system hardware, software, and network components.
- Assembles and integrates system/product, and verifies system/product operation.
- Uses proactive monitoring procedures to identify problem prevention opportunities.
- Provides customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Conducts customer training; organizes and presents information to convey major points clearly and persuasively.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.
- Is available to support 24/7 service plan customers.
- Communicates objectives and results relating to installations and/or inspection issues.
- Provides feedback to organization regarding competitive systems.
- Where appropriate, conducts applications support to customer to optimize inspection system.
Candidate Requirements
- Associates degree and technical courses or commensurate experience.
- Experience in automation field with preference to machine vision equipment.
- 2 years experience of independent field installations and troubleshooting.
- Knowledge and experience in manufacturing automation components, and programmable devices.
- 80% Travel
What can you expect from us?
- Working for a fast-growing technology and market leader, as part of the traditional, globally operating Atlas Copco Group.
- Extensive opportunities for continued learning and development.
- Independent work in committed international teams.
- New challenges and opportunities to learn every day.
- A culture known for respectful interaction, ethical behavior and integrity.
- A rewarding, forward-thinking company culture with excellent company benefits.
- Comprehensive benefits package including competitive compensation, medical, dental, vision, life insurance, ST/LT Disability Insurance, and a 401k with Company Match.
Join our team
Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Come join our dynamic team.
ISRA Surface Vision, part of the Atlas Copco Group, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Perceptron, part of the Atlas Copco Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.