Dispatch Clerk

At PEARCE, we’ve got a career for you.

Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation and energy storage assets.

Your Impact:

Pearce seeks a motivated Dispatch / Intake team member to join our rapidly growing national telecommunications and renewables services company. This key role supports our Field Teams by receiving, processing, and dispatching callouts for field technicians working in multiple service lines and in multiple states.

Core Responsibilities:

• Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician.
• Work with our proprietary online cloud-based system and update job statuses.
• Receive Customer job requests and input into the system
• Communicate with Customers

Specific duties may vary or evolve over time based on business and client needs.

Core Experience

• Customer service experience is highly preferred.
• Able to learn new systems and processes quickly.
• Able to work well in a team environment and take on odd projects when needed.
• Able to work independently with little supervision.
• Must be familiar with Microsoft Office products (Word, Excel, Outlook, etc. and comfortable using technology)

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), PTO, Paid Holidays, and a company-matching 401(k) Retirement, Life Insurance. We provide company phone, laptop, or tablet (as required for your role) and all necessary tools and safety equipment.

At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.

Learn more about our corporate and telecom division at www.Pearce-Services.com and our renewables division at www.Pearce-Renewables.com.