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The Department of Citywide Administrative Services’ (“DCAS”) Division of Energy Management (“DEM”) serves as the hub for energy management for City government operations. Today, we develop the City’s annual Heat, Light, and Power Budget; manage the City’s electricity, natural gas, and steam accounts; help our agency partners identify and pursue energy-saving opportunities at their buildings; do energy efficiency and clean power generation projects across the City’s portfolio; and implement operations and maintenance (O&M) best practices.
DEM is tasked with leading the City’s efforts to reduce greenhouse gas emissions (“GHG”) by 80 percent by 2050 from a 2005 baseline (“80 x 50”). The City also has set a near-term goal to reduce GHG emissions from City government operations 40 percent by 2025 and 50 percent by 2030 from a FY06 baseline. To meet these goals, DEM is committed to collaborating very closely with our agency partners to help them achieve major emissions reductions in their buildings. We are actively working to provide them with the energy efficiency and clean energy project funding, project delivery vehicles, technical expertise, staff resources, strategic planning support, and data analytics that they need to succeed.
DEM seeks a passionate and customer-focused Coordinator to work with within DEM’s Energy Supply Unit under the guidance of the Deputy Director for Account & Meter Services. This team resolves agency partners’ inquiries associated with the municipal portfolio of utility accounts and manages a range of supporting activities. This person will report to the Deputy Director, Account & Meter Services.
The Ideal Candidate Is a
Communicator & Influencer. Can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.
Passionate & Customer Focused. Care about growing others and bringing them together around what is possible. Invigorated from the journey of fostering customer relationships, and a desire and ability to connect with our external or internal customers to fully understand their needs.
Do-er. Biased toward action, willing to try things and sometimes fail. Not fazed by roadblocks and staying focused on established goals. Demonstrated track-record of being well organized, able to multitask, and able to prioritize work.
Intellectually Curious. You ask why, you explore, you’re not afraid to blurt out your wild idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.
Learner. An appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
Team Player. Demonstrated track record working with diverse people and driving the team toward a common goal.
Responsibilities
The Energy Account & Meter Services Coordinator will be responsible for addressing agencies’ requests promptly and professionally, with a focus on outcomes and customer experience. This position will be charged with responsibilities including, but not limited to the following:
To Apply
Please go to cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 642637.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Minimum Qualifications
Preferred Skills
The preferred candidate will bring the following skills and experience to this position: – 2+ years’ experience in a customer facing setting addressing and resolving customer service issues – Outstanding verbal and written communication skills – Strong quantitative and data analysis skills, including proficiency in Microsoft Excel. – Experience utilizing Microsoft Word and PowerPoint to create professional reports, memos, and presentations. – High productivity, with consistent ability to meet and even exceed deadlines, and strong organizational skills. – Previous sales or utility experience is a plus – Experience with Customer Service Management (CRM) tools – Knowledge of or interest in the City’s carbon reduction efforts is a plus
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.