Graduate Development Program, Associate Account Manager, Customer Connections

At National Grid, we’re Superpowered The world of energy is changing faster than ever. At National Grid, we keep people connected and society moving. But it’s so much more than that. We’re dreamers, big-thinkers, innovators, and builders. We’re shaping the current, to change the future. We know that a clean, fair, and affordable energy future is in our hands. So, we explore with energy, with innovation and technology powering our progress, and helping us to find a better way to deliver energy to all National Grid supplies us with the environment to make it happen – inspiring us, giving us time to recharge and providing a safety net on tougher days. But it’s our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger. So join us, and power the future of energy. Find what makes you Superpowered .

Find your superpower with the Graduate Development Program

National Grid’s Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry. Graduates will shape the future of National Grid. Bringing fresh thinking, new perspectives, and exploring with energy, we’ll give you real responsibility and an opportunity to move with purpose from day one – putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth 3-week in-person Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US. Following Orientation, you’ll begin working in full-time position outlined below and take part in ongoing development activities including quarterly development sessions, active mentorship, and a Hackathon Project.

About The Position

As an Account Manager, Customer Connections, you will serve as a liaison to our customers and communities. You will be responsible for understanding the customer, developing a deep understanding of National Grid’s suite of solutions, and regional energy considerations relating to energy trends and policy. We at National Grid are deeply committed to the success of our customers. In this role you will be critically important to National Grid’s efforts in serving our communities and implementing a clean energy future.

This is a hybrid role based in Brooklyn, New York.

What You’ll Do

As an account manager on this team, you will strive for excellent customer service and resolve customer issues efficiently.

In this role you will:

• Develop a technical understanding for economic development, and energy efficiency to determine and shape the customer experience.
• Create and launch targeted campaigns (for example, Energy Efficiency and Sustainability programs, digital tools) using strategic account outreach.
• Liaise with other groups within the Customer Organization team (e.g., Managed Account Services, Account Maintenance & Operations, etc.) to address metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
• Engage customers with curiosity and intent to learn, and to identify market trends including sector specific trends and opportunities.
• Take initiative to understand business functions within National Grid and supporting organizations, building relationships across teams.
• Participate in major storm events as the information liaison for assigned region, stakeholders, and/or customers during outages and other emergencies.

What You’ll Need

• Bachelor or Master’s degree from an accredited institution
• Graduated between May 2024 and June 2025
• Ability to begin the National Grid Graduate Program on June 2, 2025 or July 7, 2025
• Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)

More Information

Salary Range

Brooklyn, New York $68,850 – $81,000 a year

Please note US Colleagues must reside within our existing footprint, which includes Massachusetts, New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island and Vermont. As a National Grid employee, you should also reside within a reasonable, commutable distance to your assigned primary office.

Applications close on October 13th 2024

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (“DOT”) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.