Customer Service Engineer
Field based position located in PA or OH
Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service Team.
In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.
What are your responsibilities?
- Repair and maintenance of complex scientific and analytical instrumentation
- Perform installation of equipment from delivery to sign-off
- Respond to customer by telephone within 4 hours to evaluate problem
- Perform preventative maintenance per maintenance schedule
- Inform appropriate personnel on all problems using ESCALATION procedure
- Maintain manuals
- Submit electronic paperwork timely and accurately
- Maintain excellent communication with Regional Manager on all matters
- Process parts return and repair in accordance with all policies and guidelines
- Keep customers well informed on any open issues
- Manage direct account responsibility with minimal supervision
- Assist in different areas within the District
- Repair and maintain analytical instrumentation with little or no supervision
- Perform all the above duties in accordance with applicable ISO9000 directives and company policy
- Ability to lift up to 50 lbs
- 80 % Travel (including Overnight Travel and some international travel)
What do you need to be successful in this role?
- At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work. Any previous education or experience in chemistry or a chemistry lab is a plus.
- Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these
Great to have:
Bachelors degree preferred, AAS Electronic Technology or equivalent
When you join:
- Your career will take off with the New Hire Training. We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings. We value entrepreneurship and commitment by offering real career possibilities;
- You become part of a growing company where you can shape the future of our work processes;
- Excellent work life balance, Competitive benefits.
Malvern Panalytical is at an exciting stage in its growth and as such can offer the right candidate the ability to develop their knowledge and skills as well as good opportunities for progression. Our benefits package includes a competitive salary, an employer matched 401(k) savings, medical and dental coverage and tuition reimbursement.
EOE
About Malvern Panalytical
Malvern Panalytical is a global leader in the analytics of material and life sciences.
We unleash the power of small things to make big things happen for our customers.
Our vision is to make the world cleaner, healthier, and more productive.
We partner with our customers to make their solutions possible through the power of
precision measurements, our expertise, trusted data, and insights. Our people are
partners in discovery. We collaborate with our customers and with each other to
discover new possibilities and achieve breakthroughs. Our culture is a healthy, high-
performance culture shaped by our values: Own it, Aim High and Be True.
Were committed to Net Zero in our own operations by 2030 and in our total value
chain by 2040. With over 2300 employees across the globe, we are part of Spectris
plc, the world-leading precision measurement group.
Malvern Panalytical. Were BIG on small
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive
culture where everyone can thrive and achieve a fulfilling career. Changing the world isnt
something you can do on your own, or with a single way of thinking; it takes a wide collection
of experiences, stories, knowledge, and expertise. We encourage applications from
underrepresented individuals and people with diverse backgrounds. We are an inclusive
organization and we prize diversity. Your unique perspective is important to us.