The role of the Delivery Operations Specialist is to ensure a smooth and seamless process leading to an exceptional customer experience for every delivery within their studio. This role will be responsible for preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on highest degree of accuracy, and helping execute all steps necessary throughout the delivery day. We prioritize a world-class customer service experience, and our Delivery Operations Specialist play a key role in continuing to build upon the Lucid Motors brand through their organization and support of the sales team throughout the delivery day.
Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information and possesses demonstrable interpersonal and communication skills. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You are an active listener, attentive and articulate, capable of balancing the technical (mind) with the creative (heart) that helps customers on their journey with Lucid.
The Delivery Operations Specialist role combines operations and customer service requiring a high degree of detail orientation and passion for providing an exceptional customer experience.
Quality Assurance
- Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucids defined quality intake assessment
- Liaise with Service team in case of required repair work
Delivery Support
- Prepare vehicle and delivery area for the customer delivery experience
- Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle
- Support Delivery Associate with ceremony
- Supporting delivery orientations as required
- Assist with daily operations as needed
Inventory Management
- Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.
- Ensure inventory is well-maintained and appealing
- Coordinate with internal teams for inventory vehicle requests as needed
Logistics Coordination
- Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays
- Update Sales team on status of vehicle readiness
- Requesting and tracking final mile vehicle requests for customer transport or relocations
Qualifications
- 2+ years of professional experience in operations or support role.
- Passion for a fast-paced, high-growth environment.
- Detail-oriented and focused on providing great experiences by improving efficiencies.
- Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
- Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
- Willingness to be hands-on with all delivery operations.
- Ability to work evenings and weekends in a retail environment
- Valid drivers license with no suspensions within the past year
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
Preferred
- Proficiency with Salesforce or other CRM.
- Prior experience in the automotive sector.
- A Bachelors degree is preferred, or equivalent experience in business, marketing or related discipline
About Lucid Motors:
Lucid Group, Inc. is an American electric vehicle manufacturer headquartered in Newark, California, United States. Lucid’s other divisions include energy storage, and original equipment manufacturing. The company was founded in 2007. As of September 2021, its first car, Lucid Air, is in production with deliveries expected in October 2021.