Ticketing Representative

About Us:

Climate Pledge Arena is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World’s Fair. Sitting at the base of the Space Needle on the Seattle Center campus, the arena is home to the NHLs Seattle Kraken, WNBA’s Seattle Storm, and the world’s biggest performers of live music and events. Since opening in October 2021, we have hosted over 400 public events and welcomed over 4 million guests. The arena has been awarded Sports Business Journals Sports Facility of the Year and Pollstars best new concert venue and is consistently ranked within Pollstars top 10 for top grossing arenas worldwide.

Seattle Arena Company, a division of Oak View Group (OVG), privately developed and now operates Climate Pledge Arena. OVG based in Denver, Colorado is a global leader in facility development, management, hospitality, and sales. Overseeing hundreds of venues across the globe including: UBS Arena in Belmont Park, NY, Moody Center in Austin, TX, Acrisure Arena in Greater Palm Springs, CA, Co-op Live in Manchester, UK, OVG is a positive disruption in the sports, live entertainment and hospitality industry.

Climate Pledge Arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040. We have one of the most progressive sustainability programs of any arena our size, including being the first and only arena in the world to achieve the International Future Living Institutes first Zero Carbon Certification.

Position Summary:

We are seeking ticket representatives to work with guests to purchase tickets and solve ticket related issues at Climate Pledge Arena. Ticket representatives will work in the Ticketmaster Box Office and inside the arena providing customer service, sales, and general assistance to guests.

The use of Ticketmaster products that will be used include Archtics, TM Host & TM1 Sales to sell tickets & provide Will Call as needed. This role is supported by and works closely with the entire ticket operations team.

Essential Duties & Responsibilities:

• Provide exemplary service to guests during box office hours of operation
• Perform Will Call ticketing process
• Utilize the internal ticketing program to complete box office sales

Required Experience & Qualifications:

• Knowledge of cashier operations and customer service
• Knowledge of basic computer operation and Point of Sales systems
• Working knowledge of Windows based PC programs
• Demonstrated skill in guest relations, phone etiquette, filing, multi-tasking, and attention to detail
• Ability to communicate and collaborate with others while working in a high-volume, fast paced environment
• High School Diploma or GED
• Able to accommodate a flexible schedule, including but not limited to evenings, weekends, and holidays
• Proven ability to work with the public and resolve conflict in customer service situations
• A high degree of personal integrity and consistently put the interests of the organization first
• Must be a fierce communicator and cross-organizational collaborator

Preferred Experience & Qualifications:

• Experience with large-scale events in a stadium or concert setting of a similar size (18,000 seats) is highly desirable.
• Previous Ticketing experience, especially with Ticketmaster products

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekdays, weekends, nights, and holidays as required.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Working environment is fast paced at times and role may require you to be on your feet for extended times.
• When working inside the arena, supervisors will be actively moving throughout the arena to address ticketing resolutions.

Compensation

• In accordance with the Washington State Equal Pay and Opportunity Act, the expected rate for this position is $24.00/hr

• This role is non-exempt and eligible for overtime pay

Benefits & Perks:

• Company-wide recognition program
• Company-paid Orca transit card
• Employee meal perks

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you dont meet every job requirement listedor if you havent worked in the industry or are still learning about the industrywe still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is Make Us Better and we recognize diversity, equity and inclusion as a critical business strategy.

If youd like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.