ROC Technical Specialist I (Night Shift)

About us
Meet Powin

At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

Its your chance to be part of something great
Create a World Youre Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a jobthose driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:
The ROC Technical Specialist Tier I (Night Shift) will be responsible for monitoring and performing standard operating procedures for our BESS (Battery Energy Storage Systems) facilities. This position is the primary contact for operational tickets and escalations to higher level support as appropriate.

Job Details:

• Night Shift – Tuesday to Saturday, 10:00pm – 6:30am (Pacific Time)
• Monitor remote systems to ensure proper functionality and respond to technical/operational support tickets (via phone, email or through the ticketing system) per standard operating procedures. Escalating support needs as required
• Review BESS performance, generate field issue worklists or work orders for preventive and corrective maintenance
• Perform standard interventions and maintain standard operations guidelines for the BESS
• Maintain system logs such as field issues, system operations performed, system maintenance, outages, changes in operating status, any other significant events, and exchange information with others as necessary
• Support site inspection and maintenance needs; communicating with stakeholders, engineering, Field Service Technicians, Project Managers, and coordinators) while providing excellent customer services
• Respond to customers with findings from our internal departments
• Initiate emergency response management process according to guidelines
• Performs other duties as assigned

Qualifications:

• Associates in Electrical Engineering, Renewable Energy, or related degree, or equivalent preferred
• Min of 1 year customer service and/or call center experience
• Electrical, PLC programming, instrumentation, automation, and HMI controls background will be considered a strong asset
• Ability to work a shift schedule including overtime, holidays and on-call as needed with notice, weekend shifts may be required
• Proficient in Microsoft Suite, particularly Outlook, Excel, and Word
• Basics knowledge of phone systems is a plus
• Detailed oriented, with the ability to multitask and prioritize tasks
• Ability to read documents such as operating procedures, agreements, etc
• Ability to work part of a team and independently with a strong sense of accountability
• Great communication skills with a willingness to partner on critical issues to solve challenging problems
• Passion for continuous learning and improvement

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.