Company Description
Do you want to shape the world of tomorrow and work on innovative projects? Then you’re a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
In United States, the world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
Job Description
- Responsible for the delivery, follow-up, and maintenance of products/technical solutions for North American customers of the company.
- Responsible for on-site installation and product adjust during the product delivery phase.
- Conduct project evaluation and analysis based on customer needs, and provide corresponding solutions.
- Cooperate with sales person to provide pre-sales product technical presentation, product demonstrations, and answer technical questions.
- Provide professional services to local customers, handle any abnormal situations during product using, identify and solve problems;
- Collect and summarize customer needs, after-sales technical feedback data, and provide timely feedback to relevant responsible persons to assist in improving the product system;
- Based on customer needs, compile technical documents and provide feedback to the company’s product and R&D teams for requirement changes.
Qualifications
- Familiar with using basic tools such as CANOE.
- Familiar with CAN bus and UDS protocol.
- Bachelor’s degree or above, with priority given to majors in computer hardware/software/communication, etc.;
- Have experience in the automotive industry, with more than 3 years of overall solution technical support work experience.
- Must: Excellent listening, speaking, reading, and writing skills in English. Mandarin preferred.
- Familiar with software, hardware, network related knowledge, and able to independently.
- troubleshoot and solve technical problems, Strong work initiative and communication skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.