Requisition: 78563
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 88,400 – $ 140,000
Incentive: PIP 10%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. Thats why youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Customer Care Billing Operations is responsible for maintaining customer accounts and ensuring accurate and timely billing of PSE&Gs utility customers. The Billing Analyst team provides support to Billing Operations including all of Billing Operations sub-processes by forecasting workloads, tracking daily systems status and employee performance metrics, driving efficiency through process improvements, data analytics, initiatives, and IT Projects. The work is varied and fast-paced and interfaces across the Customer Care organization. The position, at times, requires travel between both Billing centers (Newark, NJ and Bordentown, NJ) and the successful candidate must be flexible with their work schedule.
The job responsibilities of this role can be broken into 3 categories: Analytics & Reporting, SOX & Business Controls, and Projects & Process Improvements.
Analytics & Reporting
Responsible for providing analytical support to business operations. This includes preparing and maintaining ad hoc, daily, month-end, quarter-end, and year-end operational and benchmarking reports. Reviewing, verifying, and maintaining existing reports and databases to prevent data inconsistencies and irregularities. Developing new reports and dashboards to support Billing Operations in achieving key performance metrics by analyzing and interpreting complex datasets. Presenting concise and understandable analytics to stakeholders. Identifying opportunities to automate and enhance existing processes while utilizing leadership skills and a strong understanding of the business strategies. Monitoring and maintaining SAP Business Workflow. Analyzing problems and developing solutions to client/customer concerns. Communicating with affected users to ensure knowledge transfer and compliance. Maintaining documentation of standard operating procedures and process documentation. Cross-training and mentoring peers. Gaining an understanding of process measures and benchmarking. Monitoring and maintaining EDI Billing and Interdepartmental accounts. Managing EDI vendor relationships and contracts.
SOX & Business Controls
Maintaining and applying a working knowledge of PSEG Standards for Business Controls and meeting managements expectations for effective internal business controls. Understanding and performing routine Sarbanes Oxley controls. Cooperating with internal and external auditing. Performing reconciliation and reporting tasks affiliated with business controls.
Projects, Process Improvements, Initiatives
Playing a leadership role in the development, recommendation, and implementation of new procedures and process improvements. Supporting strategic initiatives and participating on cross-functional teams and process improvement initiatives. Collaborating to resolve issues, provide timely solutions, and develop or modify work process flows to achieve goals. Soliciting feedback from users to determine the effectiveness of implemented solutions and taking corrective action as required. Potentially leading projects or teams. Identifying business requirements and developing test scenarios for SAP system fixes and enhancements ensuring functional requirements are met. Conducting user acceptance testing, documenting test results, developing deployment operational and communication plans.
Required:
Desired Qualifications:
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEGs drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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