Process Analyst – Customer Assessment

PSEG

  • Full time
  • 1 month ago
  • Newark,NJ
  • OnSite

Job Description

Requisition: 79309

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 88,400 – $ 140,000

Incentive: PIP 10%

Work Location Category: Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. Thats why youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Renewables and Energy Solutions (RES) organization identifies, plans, and implements a portfolio of programs that support New Jerseys Clean Energy Vision. This portfolio currently includes Energy Efficiency, Electric Vehicles, and Solar. This role supports the Customer Assessment and Outreach team, and the primary responsibility will be the tracking, and reporting of all RES-related Customer Assessment data and results including but not limited to: Transaction Satisfaction (TSS) Surveys, BPU inquiries/complaints, JD Power, etc. This candidate will also be responsible for supporting process improvement opportunities based on the analysis of the RES customer assessment data to improve customer experience with RES programs. The successful candidate will work across functional team areas and analyze program data, create comprehensive reports, and provide insights to support strategic decision-making and continuous improvement efforts.

Job Responsibilities

  • Track results, Develop and deliver regular and ad-hoc reports for a variety of audiences including RES senior leadership, executives, and general RES teams.
  • Support the development, maintenance, data collection, analysis and preparation for weekly, monthly, quarterly, and annual reports
  • Lead and participate in cross-functional teams, including other RES members, Customer Care, Procurement, Legal, Marketing, IT, etc. as required
  • Identify and implement process improvements for customer participation and satisfaction in RES programs and automate where possible
  • Develop and maintain databases/spreadsheets to support RES Customer Assessment needs
  • Assist with special projects as necessary
  • During storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations

Job Specific Qualifications

Required:

  • BS degree and 5+ years relevant work experience including business/financial experience. In lieu of a degree, 9 years relevant work experience and High School Diploma/GED Required.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to senior audiences
  • High level of accuracy and attention to detail in report development and data analysis
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely and accurate delivery of reports
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets and derive meaningful insights
  • Proven ability to work collaboratively in a cross-functional environment and build effective relationships with stakeholders
  • Proficiency with Microsoft suite of programs (Powerpoint, Excel, Word, Visio, Teams, etc.)

Desired:

  • Proficiency in data analysis tools (PowerBI, SQL) and familiarity with relational databases
  • Lean Six Sigma Certification
  • Prior experience in Energy Efficiency

Minimum Years of Experience

5 years of experience

Education

Bachelor in Business or Computer Science

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEGs drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

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