Operations Specialist ( Charging Infrastructure for EVs) | USA , Los Angeles

About Moove Moove is a mission-led company. We provide sustainable job creation by enabling fair access to vehicle ownership for customers who’ve previously been excluded from financial services. Our revenue-based vehicle financing and financial services empower mobility entrepreneurs around the world. And we’re backed by some of the world’s leading investors.

About The Role

We are seeking a highly motivated and detail-oriented Operations Specialist to join our Charging Infrastructure team. The ideal candidate will play a critical role in ensuring the efficient and effective operation of our EV charging networks. You will collaborate with cross-functional teams to optimize processes, maintain charging stations, and support the expansion of our infrastructure.

What You’ll Be Doing

• Charging Infrastructure Management: Oversee the daily operations and maintenance of EV charging stations, ensuring they are fully functional and meet safety and performance standards.
• Process Optimization: Identify and implement process improvements to enhance the efficiency of charging station operations, including monitoring, troubleshooting, and reporting.
• Data Analysis: Collect and analyze operational data to track performance metrics, identify trends, and recommend actions for continuous improvement.
• Vendor Coordination: Collaborate with vendors and service providers to ensure timely maintenance, repairs, and upgrades to the charging infrastructure.
• Customer Support: Work closely with the customer service team to address and resolve issues related to charging stations, ensuring a seamless experience for EV users.
• Compliance and Safety: Ensure that all charging stations comply with relevant regulations, safety standards, and environmental guidelines.
• Project Management: Assist in the planning and execution of new charging station installations, including site assessments, permitting, and coordination with contractors.

Training and Documentation: Develop and maintain operational documentation, training materials, and standard operating procedures for charging infrastructure operations.

What You Will Need For This Position

• Bachelor’s degree in Engineering, Operations Management, or a related field.
• 3+ years of experience in operations, preferably within the EV, renewable energy, or infrastructure sectors.
• Strong analytical skills with experience in data analysis and reporting.
• Excellent problem-solving abilities and a detail-oriented approach to tasks.
• Familiarity with EV charging technologies, standards, and industry trends is a plus.
• Strong communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
• Proficiency in Microsoft Office Suite and familiarity with project management tools.

Key Metrics

• Charging Station Uptime

Definition: The percentage of time that EV charging stations are operational and available for use.

Why It Matters: High uptime is critical to ensuring that customers have consistent access to charging services.

• Mean Time to Repair (MTTR)

Definition: The average time taken to repair a charging station after it goes down.

Why It Matters: This metric reflects the efficiency of the maintenance process and the speed at which issues are resolved.

• Mean Time Between Failures (MTBF)

Definition: The average time between successive failures of a charging station.

Why It Matters: A higher MTBF indicates better reliability and less frequent need for repairs.

• First-Time Fix Rate

Definition: The percentage of repairs or maintenance activities that are successfully completed on the first attempt.

Why It Matters: A high first-time fix rate reduces downtime and maintenance costs, indicating efficient problem-solving skills.

• Customer Satisfaction Score (CSAT)

Definition: A measure of customer satisfaction based on feedback or surveys specifically related to charging infrastructure.

Why It Matters: This metric helps gauge how well the charging network meets user expectations and identifies areas for improvement.

• Energy Dispensed

Definition: The total amount of energy (kWh) delivered through the charging stations over a specified period.

Why It Matters: This metric reflects the usage and capacity of the charging network, helping to assess demand and operational success.

• Operational Cost per Charging Station

Definition: The average cost incurred to maintain and operate each charging station, including repairs, energy costs, and vendor fees.

Why It Matters: Lower operational costs indicate efficient resource management and cost-effectiveness.

Who You’ll Be Working with:

Directly reporting to our Managing Director, and closely working with our Operations Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.