Operations Command Center Specialist

Be part of a team that is redefining the future of energy management. Work in a state-of-the-art command center, enjoy a range of benefits, and play a key role in optimizing solar energy systems across the country.

Primary Services is actively recruiting for an Operations Command Center Specialist to support our prestigious client, a leader in solar energy solutions, battery storage, and system protection services. This well-established company oversees a vast portfolio of residential solar systems in over 40 states and several U.S. territories. As an Operations Command Center Specialist, you will be on the front lines of solar energy management, ensuring system performance and efficiency while coordinating service and maintenance operations.

Responsibilities:

• Analyze production information to verify that system performance aligns with expectations.
• Create, dispatch, and manage work orders to comply with company service level agreements.
• Assign service teams and technicians based on established business rules to optimize efficiency, minimize costs, and expedite issue resolution.
• Update accounting accruals for completed work orders.
• Diagnose and determine solutions for solar systems requiring maintenance, service, or updates.
• Identify causes of non- or under-performing systems.
• Maintain an accurate appointment schedule.
• Manage technician occupancy and daily schedule to ensure full utilization and control overtime by balancing customer appointments and non-appointment work order assignments.
• Receive and process field service reports from internal and external providers in accordance with established procedures.
• Review and process field service invoices.
• Review field service reports for acceptable work completion and issue resolution.
• Schedule appointments directly with customers.
• Participate in parts dispatching and troubleshooting activities.

Qualifications:

• High school diploma (or GED) required.
• Minimum of 2 years of field service coordination or remote troubleshooting experience in a related position.
• Hands-on solar or electrical experience preferred.
• Strong knowledge of home construction or residential electrical systems preferred.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple tasks.
• Experience with Salesforce.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Flexible schedule, with willingness to work weekends and evening shifts.

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