Global Quality Manager (Renewable Energy Sector)

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

LOCATION

This role can be based on-site at any of our manufacturing sites related to this business segment: St. Petersburg FL – Corporate Headquarters, Auburn Hills MI, Richardson TX, or Salt Lake City/Grantsville, UT. However, the team will consider strong remote based contenders as well. Please keep in mind that travel will be required up to 50% to various Jabil sites within this business segment + customer sites, as needed (mainly domestic with some international travel at times).

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

• Recruit, interview and hire Global Quality Engineers.
• Communicate criteria to recruiters for Global Quality Engineers position candidates.
• Coach Quality staff in the interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Quality staff to deliver excellence to every internal and external customer.
• Create and manage succession plans for Quality function.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, personal development goals).
• Solicit ongoing feedback from Business Unit, peers and team member on team member’s contribution to the team.
• Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive team and individuals to continuously improve in key operational metrics and the achievement of the organizational goals.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Customer Engagement:

• Understand the customer business (New programs, product transitions, technology trends, and integration site requirements).
• Drive sites to timely response to customer requests and strategic improvements.
• Drive read across of corrective and preventive actions to other sites where applicable.
• Serve as a Focal Point for major customer quality issues.
• Coordinate process improvement and quality system sharing across sites.
• Support Quality efforts from material qualification to end user reliability.
• Serve as champion for customer global quality initiatives.

Communication:

• Provide weekly communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input.
• Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:

• Know and understand the global customer strategic directions.
• Define, develop and implement a Quality strategy which contributes to the strategic directions.
• Work closely with the Business Unit Director/Manager to develop an understanding of the customer business strategy as it pertains to Quality.
• Provide regular updates to the Business Unit on the execution of the strategy.

Cost Management:

• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Lead and coordinate the standardization of systems, procedures and practices across all the responsible Jabil workcells.
• Ensure that current and future quality and manufacturing systems meet and/or exceed customer, industry, and regulatory requirements.
• Review and promote improvement in customer metrics to ensure customer satisfaction.
• Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.
• Provide support and technical assistance to new facility and/or workcell startups.
• Review and promote improvement in customer metrics to ensure customer satisfaction.
• Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.
• Provide support and technical assistance to new facility and/or workcell startups.
• Provide mentoring and technical assistance to direct reports and Jabil site Quality Managers and staff.
• Coach/Lead direct reports and workcell resources.
• Ensure all sensitive and confidential information is handled appropriately.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Industry’s standards and expectations (battery and or high-power assemblies).
• constructively audit to ensure compliance and be part of new proposal developments.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Strong knowledge of global and regional logistics operations and industry.
• Strong analytical ability.
• Strong knowledge of the Sector’s manufacturing capabilities, processes, tools, and systems.
• Proven track record of successful change management accomplishments, implementing and management continuous.
• Strong and convincing communication skills.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Industrial Engineering, Business Management, or related field.
• 8+ years of experience in a relevant Jabil quality position or equivalent external work experience, including at least 3-5+ years of experience in a supervisory or management role within a relevant field.
• Must have strong experience/knowledge in the Renewable Energy Sector.
• Or a combination of education, experience and/or training.