Job Category
Energy – Solar & Storage
Location
Fremont, California
Tesla participates in the E-Verify Program
What to Expect
The Energy Systems Support Engineer provides support for industrial battery energy storage products. This primarily involves, diagnosing and resolving equipment problems reported by Teslas customers and internal automated asset monitoring infrastructure. This is accomplished in connection with Tesla and 3rd party on-site field technicians. The role also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues.
What Youll Do
- Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system
- Troubleshoot complex communication problems among inverters, energy meters, battery controllers, and central SCADA devices, often using only command-line tools such as NMAP, traceroute
- Troubleshoot complex electrical/electronic and control system problems with battery systems across different applications such as microgrid and utility scale on-grid applications
- Support remote commissioning and ongoing operations of new Industrial Storage Systems for Tesla customers, including configuring them to customers specifications, updating the equipments software and firmware, update networking devices to resolve identified issues and restore operation to the system and functionally testing the equipment
- Support customers and field technicians working with Teslas Industrial Battery Products using remote diagnostic tools and troubleshooting
- Configure Teslas controller network settings as per customers requirements to enable communications with customer controller and any meters shared with customer
- Support continuous improvement of data processing techniques used by Teslas internal tools to evaluate performance and find malfunctions
What Youll Bring
- Experience with the Linux/UNIX programming environment
- Experience with communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues
- Advanced understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components.
- Understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
- Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power vs. energy etc.)
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
- Foreign language proficiency a plus
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.