Customer Service Representative

Job Description Job brief We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements And Skills

• Proven working experience as a Customer Service Advocate.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Experience in the Solar industry is an advantage.

Company Description

We are devoted to changing the way electricity is produced, consumed and stored. We believe electricity needs to be decentralized, deregulated, affordable and most importantly, renewable. We envision a future without the need for fossil fuels and plan on achieving this through the deployment of cutting edge solar and storage technologies.

We are devoted to changing the way electricity is produced, consumed and stored. We believe electricity needs to be decentralized, deregulated, affordable and most importantly, renewable. We envision a future without the need for fossil fuels and plan on achieving this through the deployment of cutting edge solar and storage technologies.