Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE’s Customer Operations team is looking for qualified candidates to fill an open Customer Journey Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
The Customer Journey Manager defines, documents, manages, and optimizes customer journeys throughout the customer life cycle and across internal and external channels such as web, interactive voice response (IVR), live agent, mail, search, social, and chat media. Successful Customer Journey Managers work with business process owners, channel managers, and other subject matter experts to lead development, implementation, monitoring and continuous improvement of customer journeys in a rapidly evolving environment.
Uphold the safety compliance standards inherent in PSEs operating and/or field procedures related to work responsibilities. Promote and supports a culture of total safety. Demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.
Ensures duties are performed in accordance with all regulatory compliance obligations.
At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.
The pay range for this position is $88,000.00 – $146,500.00, and this position is eligible for annual goals based incentive bonuses.
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page – Why Work For Us (pse.com).
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we’re building the Northwest’s energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [email protected] or 425-462-3017.