OPPORTUNITY:
We are looking for a dynamic and experienced Call Center Team Manager to recruit, train, and lead a future sales team of 5-20 sales representatives, fostering an environment of high performance and continuous improvement. Sales team will be selling battery and solar generators that range from $10 to $5K+.
Key Responsibilities:
- Recruiting: Identify, interview, and hire top sales talent to join our team.
- Training: Develop and implement comprehensive training programs to ensure new hires are well-equipped to succeed.
- Motivating: Inspire and motivate the sales team to achieve and exceed sales targets.
- Performance Management: Monitor and analyze sales performance metrics, providing feedback and coaching to team members.
- Strategy Development: Work closely with senior management to develop and execute sales strategies.
- Sale : Need to be able to Sale over the phone and help overcome leads opjections. This might be to write new sales scripts for each lead source.
- HubSpot Management: Utilize HubSpot for CRM management, sales tracking, and reporting.
- Analytical Skills: Analyze sales data to identify trends, opportunities, and areas for improvement.
- Reporting and Analysis: Generate reports for sales team such as performance metrics, analyze data to identify trends and areas for improvement, and implement corrective actions as necessary.
- Collaboration: Work closely with other departments, such as marketing and excutives to ensure alignment of sales center activities with overall business objectives.
Qualifications:
- Resourcefulness and creative thinker with a passion for innovation and winning.
- Experience: 3-7 years of experience in recruiting, training, and managing sales teams.
- HubSpot Proficiency: Demonstrated experience with HubSpot or similar CRM platforms.
- Scripting: Identify by lead source where each lead source is coming fronm and develop new sales scripts for each traffic source.
- Analytical Skills: Strong analytical skills with the ability to interpret sales data and make data-driven decisions.
- Leadership: Proven leadership abilities with a track record of motivating and developing high-performing sales teams.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Knowledge of industry best practices and emerging trends in customer service and call center management.
- Proficiency in marketing tools and platforms, including CRM software, analytics tools, and project management systems.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
- Vibrant company culture and collaborative work environment