Business Process Manager Cloud Data Platform
JOB SUMMARY:
Within the ASCEND project, the Cloud Data Platform (CDP) Business Process Manager (BPM) will be responsible for leading a team of internal and external resources that will partner with business stakeholders, technology leadership, and ASCEND leadership to develop the strategy, roadmap, and delivery of a lakehouse platform that supports advanced analytics, C2M reporting, and external data exchange.
The BPM will be responsible for managing costs, issues and risks within the application and coordinating and collaborating with leaders across the ASCEND workstreams as well as within the business to ensure successful design, integration, testing, and deployment of the application in alignment with the ASCEND solution.
This position will have direct and indirect responsibility and project delivery responsibilities for key decisions, to serve as a point of escalation, and to resolve issues across the application teams when issues cannot be resolved at the team level. The BPM will also escalate issues that impact other project teams or require additional business signoff to the corresponding Director.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Bachelors degree in business, MIS, Computer Science, or a related field is preferred.
5-10 years of experience in the electric utility industry with at least 3-5 years of experience leading cross-functional departments and teams.
Applies strong leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of the Customer Engagement functions and related business processes.
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.
Experience establishing and defining a comprehensive strategy and roadmap that meets the strategic and operational objectives of the business.
Experience building strong leadership teams and high performing organizations.
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers.
Demonstrated ability to influence senior-level management and key stakeholders and lead through influence.
Working knowledge and understanding of the Software Development Life Cycle.
Experience with complex implementation projects.
Working knowledge of Functional Design Documents, Technical Design Documents and Requirements Traceability matrices.
High degree of initiative and personal ownership.
Experience with Agile delivery; Kanban; Scrum.
Excellent problem-solving and analytical skills.
Excellent presentation and verbal skills.
Interpersonal skills and the ability to communicate effectively.
Excellent organizational skills and strong attention to detail.
Ability to lead external vendor(s).
MAJOR JOB RESPONSIBILITIES:
Responsible for designing, delivering, and supporting a cloud lakehouse platform that supports advanced analytics, C2M reporting, and external data exchange.
Coordinate with the Data Management Hub, Customer Service and Marketing/Sales teams to prioritize and roadmap analytics use cases that will enable enhanced customer experience and revenue growth.
Partner with the Reporting workstream to develop the strategy and implementation plan to support C2M operational reporting.
Partner with business stakeholders to support business initiatives through customer data sharing.
Coordinate with the Technology Organization to approve the Cloud Data Platform architecture and coordinate security audits and cloud compliance.
Coordinate with legacy source systems to enable timely extraction of data and to ensure legacy application support for data ingestion into the Cloud Data Platform.
Responsible for management and oversight of the resources (internal and external) that develop and support architecture, data accessibility, and security and provide support throughout the solution delivery and production issue resolution.
Ensure that the Cloud Data Platform team is performing at the highest level possible, building solutions that are secure, scalable, reliable, and maintainable.
Coordinate with stakeholders, business subject matter experts, technical resources, and third-party vendors to ensure functional and technical requirements translate to the delivered solution.
Oversee application compliance with Southern technical and business standards.
Ensure application delivery strategies align with the CIS project goals, strategies, and governance process.
Serve as the primary liaison to each assigned operating company for all application implementation activities.
Identify risks and issues for their workstreams.
Accountable for the management (budget, schedule, resources, risks/issues, etc.) for their workstream/application.
Serve as a point of escalation for the workstream when issues cannot be resolved at the sub-workstream level.
Resolves resource challenges and engages additional resources from the Technology Organization and Business as needed to provide SME assistance or support project activities during peak project times
Maintains leadership engagement and consults/informs leaders across the organization on key decisions that have cross-functional impacts.
Model and manage the program consistent with Southern Companys values.
Focus on development of team resources to sustain ongoing support once the program is completed and systems are in production. Provide growth opportunities for team members throughout the project to build the next generation of leaders both technical as well as business.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6790
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services