This is a hybrid work position located at 10 Peachtree Place, Atlanta, GA & you will be required to work on-site a minimum of three (3) days per week and/or as also required.
No relocation assistance will be provided.
This position is posted as a job family. Individuals who exhibit advanced proficiency through education, work experience, and skills may qualify for the higher grade.
Purpose:
The purpose of the Business Analyst position is to conduct analytical activities to support Southern Company Gas local distribution companies including data analysis, KPI reporting, segmentation, and research. The Business Analyst supports sales, business development, national accounts, and other business units with data, analysis, project/program evaluation, and planning and strategic decision-making.
Representative Duties and Responsibilities:
- Prepare recurring reports to assist sales, business development, and national accounts teams.
- Compile, maintain, track, and report data from external sources to include energy prices, energy cost comparisons, as well as a variety of economic indicators.
- Complete ad hoc requests for research, analysis, and reporting by pulling from diverse internal and external data sources, implementing the appropriate method of analysis, and presenting relevant insights.
- Track and report on program effectiveness, including web analytics, response rates, and conversion rates.
- Segment customers to analyze behavior to determine optimum product offerings, messaging, channels, audience, and programs to achieve business goals.
- Support sales management in identifying new customers, markets, trends, and applications for natural gas and assesses the business impact of those implications.
- Maintain and manage several databases and Power BI dashboards to support the Growth & Retention department. Create new Power BI dashboards providing tracking, trending, reporting, and business insights.
- Consolidate analysis, summarize key findings and trends, and produce presentations.
- Apply industry, marketing, business, and analytical knowledge to support business decisions and offer fresh and creative ideas for digital ads and marketing collateral.
- Support departmental campaigns, programs, and initiatives by offering relevant ideas and strategies and tracking applicable metrics.
- Responsible for forecasting customer growth and attrition with the use of statistical software.
- Support the National Accounts team by providing service to both internal and external clients and conducting analysis. Establish partnerships to ensure the highest level of service for national accounts.
- Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests.
- Develop and administer internal and external surveys and provide full analysis of survey results.
- Provide support and help manage programs focused on increasing the use of natural gas to include advertising, market research, rebates, field initiatives, etc.
- Collaborate with natural gas marketers on opportunities to educate consumers on the benefits of natural gas and conversion opportunities.
- Perform data quality verification checks on new and existing projects, customer data records, etc.
- Provide backup assistance to other roles within the department, as needed.
- Participate in special projects, as requested.
- Other duties as assigned.
Desired Qualities & Abilities:
- Strong analytical skills.
- Possess a robust attention to detail and ability to manipulate and analyze large datasets to identify trends, insights and/or solutions.
- Proven ability to convert data into meaningful and actionable reports and presentations that successfully communicate information to management.
- Exhibit high level of personal responsibility to data analysis and independently set priorities of tasks amongst multiple assigned projects.
- Ability to manage and prioritize multiple projects simultaneously along with good organization and time management skills.
- Excellent interpersonal and written communication skills such that writings are ready for all levels in the organization up to, and including, executive and C-level.
- High level of proficiency with Microsoft Excel and Power BI.
- Advanced Microsoft office skills (Word, SharePoint, and PowerPoint)
LEVEL I:
Education and Experience Required:
- BA/BS degree in Business, Finance, Economics, Statistics, or related field
- Up to 2 years experience performing data analysis
LEVEL II:
Education and Experience Required:
- BA/BS degree in Business, Finance, Economics, Statistics, or related field
- 2-3 years data analysis experience
Preferred:
- Utility, natural gas or other energy industry experience
LEVEL III:
Education and Experience Required:
- BA/BS degree in Business, Finance, Economics, Statistics, or related field
- 3-5 years data analysis experience
- Demonstrated research, data mining, and analytics skills
- Demonstrated ability to translate data into actionable recommendations
- Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, Power BI)
- Advanced level presentation of analysis results
- Ability to conduct trending and analysis to identify root causes and possible solutions
Preferred:
- Utility, natural gas or other energy industry experience
LEVEL IV:
Education and Experience Required:
- BA/BS degree in Business, Finance, Economics, Statistics, or related field
- 5-7 years data analysis experience
- Demonstrated research, data mining, and analytics skills
- Demonstrated ability to translate data into actionable recommendations
- Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, PowerBI)
- Advanced level presentation of analysis results
- Ability to conduct trending and analysis to identify root causes and possible solutions
Preferred:
- Utility, natural gas or other energy industry experience
LEVEL V:
Education and Experience Required:
- BA/BS degree in Business, Finance, Economics, Statistics, or related field
- 7+ years data analysis experience
- Demonstrated research, data mining, and analytics skills
- Demonstrated ability to translate data into actionable recommendations
- Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, PowerBI)
- Advanced level presentation of analysis results
- Proven track record of business model creation and management
- Provide leadership qualities to the department
Preferred:
- Utility, natural gas or other energy industry experience
Success Factors:
Executing for Results Collaboration and Building Relationships
Learning and Thinking Industry Knowledge/Business Acumen
Honoring Corporate Values & Standards
Working Conditions/Physical Requirements:
- Infrequent travel required (0-5%)
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), Americas premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 7902
Job Category: Customer Service
Job Schedule: Full time
Company: AGL Services Company