Administrative Assistant – Customer Care Center

Job Summary

This position supports the Customer Care Center at Mississippi Power. The organization includes the Residential Service Center, Business Service Center, Billing Services, and Customer Experience Technology Team. This job will provide administrative support to the manager, leadership, and employees across the organization. This role will work primarily in the office and be integral to helping operations run smoothly.

This position is responsible for providing administrative support to the Customer Care Center; including, but not limited to:

• Provide administrative support for the Call Center and Billing Services.
• Coordinate onsite meal (catering) requests.
• Coordinate logistics for department celebrations, events, meetings, etc.
• Organize and maintain supplies for department, including overseeing inventory and ordering
• Provide data and documentation support with high proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.) assist in maintaining databases and creating reports, presentations, compliance documentation, etc., as needed.
• Organize and schedule meetings, while maintaining calendars as needed
• Provide administrative support utilizing ORACLE: procurement card administration, invoice reconciliation/processing, and expense statements, while ensuring designated processes and procedures are followed
• Ensure proper records management practices (records retention policies) are followed
• Be available for storm duty to provide support to the Customer Care Center, as needed. As storms may occur at any time, this may be outside of regular 8am-5pm hours and does not only include named storms.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft applications including Outlook, WORD, EXCEL, Power Point required
• 3 years or more of administrative support experience required
• Invoice reconciliation experience required
• Maximo or similar software knowledge preferred
• ORACLE software experience preferred
• Ability to be flexible, organize, prioritize, and perform multiple/diverse activities with minimal supervision
• Ability to make administrative/procedural decisions using sound judgement
• Effective written and verbal communication skills

Behavioral Attributes

• Our Values Safety First, Intentional Inclusion, Act with Integrity, Superior Performance
• Ability to perform daily with safety-focused attitude and commitment to zero accidents and injuries
• Ability to maintain confidentiality of sensitive information
• Ability to work as team player and assist team members with variety of tasks
• Excellent interpersonal skills and self-motivated
• Ability to build and maintain relationships at all levels

Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. In its 98th year, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the states first electric public transportation bus in operation and with Forrest County Agriculture High School on the states first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the countrys largest Dominos franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Powers mission is to provide world-class value to our customers and communities every day.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6809

Job Category: Administrative & Clerical

Job Schedule: Full time

Company: Mississippi Power