Dispatcher I

Holcim US

  • Full time
  • 3 months ago
  • Middleton,MA
  • OnSite

Job Description

Dispatcher I

Requisition ID: 8477
Location: Middleton, MA, US, 01949
Pay Type: Salary

ARE YOU READY TO BUILD PROGRESS WITH US?
Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Description:
ABOUT THE ROLE
Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.Assist in growing the companys hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT andother regulatory requirements. Develop current customer base.
WHAT YOU’LL BE DOING
  • Coordinate directly with customers and contracted haulers; Choose best haul solution for each order
  • Maintain productive and professional relationships with haulers – utilize, maintain and update hauler directory
  • Attract new haulers to ensure division has access to the adequate number of trucks
  • Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
  • Identify optimization and backhaul opportunities
  • Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction
  • Document and record all customer/hauler complaints in the system
  • Forecast future haul needs (i.e. next 2 weeks)
  • Customers first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
  • Enter complete/accurate customer order details into information systems
  • Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
  • Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
  • Track various scale information and producing reports to provide metrics, identify areas of improvement and trends
  • Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice
WHAT WE ARE LOOKING FOR
Education: High school diploma
Additional Education Preferred: Associate’s degree
Required Work Experience: 2-3 years of industry experience
Licenses Preferred: Must have a valid drivers license and the ability to drive an automobile
Required Computer and Software Skills: Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.

Additional Requirements:

  • Ability to count and perform basic math, with or without a calculator
  • Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
  • Physical Requirements: Candidate must be able to sit for long periods
  • Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
  • Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment (“PPE”), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
  • Competitive salary
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program
  • Dress for your day

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether youre in a technical, managerial, or frontline role, you can shape a career that works for you. With us youll have the chance to embrace the passion we share for our planet. Youll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because its only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email [email protected]. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim – ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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