Customer Service Representative

Holcim US

  • Full time
  • 5 months ago
  • Greenbelt,MD
  • OnSite

Job Description

Customer Service Representative

Requisition ID: 7853
Location: Greenbelt, MD, US, 20770
Pay Type: Salary
Travel Requirement: <10%

ARE YOU READY TO BUILD PROGRESS WITH US?
Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Description:
ABOUT THE ROLE
The Customer Service Representative is responsible for delivering an exceptional customer experience that
will allow the product line to capture value in the market. It will face a variety of customer request, the most
frequent will be request for pricing, product application advice and delivery orders for next day. You will be
responsible for maintaining a high level of customer service by taking customer orders accurately and
courteously to allow the Dispatcher to arrange for on-time delivery.
WHAT YOU’LL BE DOING
  • Provide sales support to current and new customers
  • Receive orders and schedule them properly.
  • Give pricing for FOB customers.
  • Record customer orders accurately through direct order entry into Command
  • Guide and recommend products for specific applications and ensure product availability
  • Work very closely with Dispatchers to ensure customer commitments can be achieved
  • Record all changes requested by customer accurately and promptly in Command and advise the Dispatcher of such changes as soon as they have been recorded
  • Responsible for O2C efficiency through attention to detail timely correction to errors
  • Assist and participate in new initiatives and projects (keeping track of drivers allowed on a specific job site, calculate distribution KPIs)
  • Other duties as assigned.
RELATIONSHIPS WITH OTHER JOBS
WHAT WE ARE LOOKING FOR
Education: Associate’s degree or 1-3 years of equivalent experience.
Additional Education Preferred: Bachelor’s degree
Field of Study Preferred: Business
Required Work Experience: 1-3 years
Required Training/Certifications:
Licenses Preferred:
Required Computer and Software Skills: Command, Lotus Notes, Microsoft Office, Trimble, and Google Earth
#SalaryUS

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether youre in a technical, managerial, or frontline role, you can shape a career that works for you. With us youll have the chance to embrace the passion we share for our planet. Youll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because its only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email [email protected]. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim – ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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