Head of Sales Support Operations

At HiTHIUM, we’re not just leading the energy sector; we’re revolutionizing it! Our cutting-edge innovations in BESS manufacturing are setting new standards for sustainability and efficiency. We believe in pushing boundaries, breaking molds, and redefining what’s possible. If you’re passionate about driving change and want to be part of a team that’s making a real impact, you’ve come to the right place. Join us and let’s power the future together!

We are looking for a dynamic and experienced Head of Sales Support Operations to lead our sales operations and ensure exceptional support for our sales team. This role will focus on optimizing sales order processes, managing logistics, and maintaining effective vendor and inventory management. You will drive efficiency, enhance sales support processes, and oversee the implementation of integrated systems to support our sales strategy.

Key Responsibilities:

Order Processing and Management:

• Oversee the lifecycle of sales orders, ensuring accuracy and timely fulfillment.
• Manage the creation, approval, and tracking of purchase orders for third-party and intercompany transactions.
• Handle sales order issues and resolve them promptly to ensure smooth sales operations.

Logistics Coordination:

• Plan and coordinate transportation logistics to optimize delivery times and costs.
• Manage relationships with logistics providers and monitor inventory levels to ensure efficient supply chain operations.

Demand and Inventory Planning:

• Analyze sales trends to forecast demand accurately and maintain optimal inventory levels.
• Manage parts inventory and address supply chain bottlenecks to prevent shortages or overstock situations.

HQ Lead Time Coordination:

• Coordinate with headquarters to manage lead times, ensuring timely product delivery.
• Monitor and adjust production schedules as needed to meet sales requirements.

Vendor Management:

• Develop and maintain strong relationships with vendors to ensure high-quality supply and service.
• Negotiate contracts and evaluate vendor performance to achieve optimal outcomes.

Systems Management:

• Implement and maintain integrated ERP, warehouse, and transportation management systems.
• Train sales support staff on system use and optimize system functionality to enhance operational efficiency.

Process Improvement:

• Lead initiatives to improve inside sales support processes and overall operational efficiency.
• Implement best practices, monitor performance metrics, and drive continuous improvement.

Qualifications:

• Extensive experience in sales support, inside sales, or related operations roles.
• Strong understanding of the battery manufacturing market especially Battery Energy Storage Systems (BESS) or battery storage
• Strong knowledge of order processing, logistics, inventory management, and vendor relations.
• Proficiency in ERP and logistics management systems.
• Proven ability to lead teams, optimize processes, and drive operational excellence.
• Excellent problem-solving, communication, and organizational skills.

HiTHIUM manufactures top quality stationary energy storage products for leading large-scale energy project developers as well as commercial and industrial customers.

We’re driven by our dedication to quality because that’s what our customers, the energy transition, and future generations deserve. And we believe that the most effective way to achieve it isn’t business as usual.

Adopting clean energy and securing a livable planet call for new ways of building, innovating, and working.

HiTHIUM is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.