Solar Sales Manager/Administrator

The Hawaii Unified team is smart, dedicated to our clients, open minded, fun and composed of the solar and renewable energy industry’s best talent. If you have a keen eye for process optimization and want to join a rapidly growing, award-winning company with plenty of opportunities for upward mobility, we invite you to apply to Hawaii Unified’s Solar Sales Operations Manager & Admin position.

Responsibilities of the Residential Solar Sales Operations Manager:

The Solar Sales Ops Administrator assists both internal operations and external organizations in the oversight and management of all contracted PV projects. Job tasks include: supporting Operation and Sales Teams in the scheduling of work and coordinating of services; assist in the progress reporting and document procurement; coordinating regulatory approvals (e.g., Utility Interconnection, Department of Planning & Permitting, etc.) when necessary; assisting in the solar cycle from Sale to Installation and Permission to Operate; providing administrative support for project management related to the onboarding of customers; and utilize our unique software systems and processes to update workflow and associated staff.

During the project period, the Residential Solar Sales Manager reports to the specific direction of the Residential Operations Director and Management Team, relative to other assigned responsibilities. This position provides a key conduit between operations and the sales team to provide updates, gather information, answer questions, and be a first line resource for disseminating information to the operations team about the overall customer status and experience.

Great customer service skills, an ability to communicate effectively and professionally, and a constantly positive attitude are a must for this position.

Solar Sales Manager & Admin Responsibilities:

• Workflow Management: Assist in managing the workflow for the Residential Solar division, ensuring smooth progress of customers’ projects from Sale to Installation to Permission to Operate.
• Software Utilization: Utilize the company’s workflow and project management software, including “Click-Up” and “Pipedrive,” to manage and update the progress of customer projects.
• Customer Onboarding: Onboard new residential solar customers by creating customer records in the company’s CRM and project management software.
• Document Management: Collect the required forms and documents from customers and upload them to the software systems.
• Regulatory Approvals: Complete and submit the necessary forms for Utility Interconnection, Homeowner Association, and Department of Planning & Permitting approvals.
• Progress Reporting: Update the Operations Team and Sales Teams on the progress of customer projects within the workflow management software systems.
• Click-Up Queue Management: Take responsibility for managing designated Click-Up queues (our PMO software of choice).

Additional, Preferred Qualifications:

• General construction and solar industry knowledge, preferred
• Familiarity with the Residential Solar sales process
• 2 years of administrative work experience and/or sales/customer-service-related industry
• Intermediate to advanced technological skills, preferred
• Able to learn quickly and adapt to new software and technical solutions
• Comfortable with technology with moderate to advanced computer skills
• Experience working with various project teams
• Ability to work well with others in a collaborative team environment
• Excellent written and verbal communication skills required
• Punctuality, reliability, and having predictable attendance is required
• Excellent customer service skills required
• Must be able to successfully pass a pre-employment criminal background check
• Strong working knowledge of MS Office software

Hawaii Unified Benefits:

• Health, Dental and Vision Insurance
• Retirement – Optional 401k
• Paid Time Off
• Discretionary bonuses and incentives for exceptional work
• Employee Profit Sharing (Plan-1 Share)**
• Company Laptop (if required) and Mobile Device provided

* Pay listed may vary and is based on experience and applicant qualifications.

** Eligibility for Employee Profit Sharing begins the following quarter after 90 days of continuous employment.