Operations Manager

Job Description

Are you passionate about making a meaningful impact on the world? Do you thrive in an environment where innovation, continuous improvement, and challenging the status quo are the norm? If so, we want you on our team!

In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet is on the frontlines, creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.

Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people whove been in the industry for decades or have just arrived with fresh ideas. Were driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on peoples everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrologyand gives you the chance to build a meaningful career.

OTT HydroMet is proud to be one of Veralto’s Water Quality companies. Motivated by the highest possible stakes of climate change and global health, were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

About the Role:

As the Service Manager in Sterling VA, you will lead a dedicated team responsible for bench repair, technical support, and field service. You’ll oversee safety, quality, delivery, inventory, and productivity metrics, ensuring our customers receive top-tier service.

In this role, you will have the opportunity to:

• Lead & Inspire: Supervise and mentor a team of approximately seven (7) bench repair and technical customer support associates.
• Drive Success: Guide your team to meet annual service targets, ensuring alignment with company goals.
• Foster Growth: Support your team in setting and achieving personal and professional goals.
• Collaborate & Innovate: Work closely with our Loveland Service Manager to implement and improve service frameworks across North America.
• Solve Complex Challenges: Tackle high-end water quantity and datalogging instrument issues with sophisticated analytical skills.
• Support Our Customers: Manage technical support queues, diagnose issues, and ensure customer satisfaction.
• Champion Safety: Ensure a safe working environment, adhering to safety protocols around electrical and mechanical hazards.
• Impact Revenue: Make informed billing decisions and contribute to the financial success of the service team.

Education, Background and Skill Requirements

• Education & Experience:
• Bachelor’s degree in Electronics, Engineering, Environmental Science, Business, or a related field.
• OR at least five years of experience in a similar role, demonstrating leadership, technical customer support, and equipment repair skills.
• Results-Driven: Proven track record of achieving targets and driving continuous improvement.
• Problem-Solving Skills: Ability to boost team capabilities and deliver effective solutions.
• Business Acumen: Strong judgement in balancing business needs while maintaining excellent customer service.
• Innovative Mindset: Experience working in a fast-paced, matrixed environment.

Job Type: Full-time

Pay: $75,000.00 – $112,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you require sponsorship now or in the future?

Ability to Commute:

• Sterling, VA 20164 (Required)

Work Location: In person