Responsibilities
- Pre-sales and post-sales support;
- Provide technical support to local and other states field technicians and customers – system queries, technical issues, and troubleshooting via Telephone and Email;
- Travel to sites/customer labs for inspection, test, and fixing system issues;
- Analyze the failure and availability statistics of the installed fleet to identify failure trends in an early phase and to initiate corrective actions;
- Interface with service, engineering, sourcing, manufacturing, quality, and product leadership teams to expediently resolve technical issues;
- Work with the Service & Quality team to increase the system performance, based on statistical data;
- Collaborate with Service teams to improve product support by tracking issues, projects and associated reports and driving process improvements;
- Field test and lab test of prototype retrofits and verification of the technical documentation to meet the field engineering needs;
- Provide training to distributors, electricians and key customers
- Product development engagement for product roadmap and product improvements.
Qualifications/Requirements
- Bachelor’s Degree in Engineer from an accredited university or college (Prefer electrical engineering);
- Willingness and ability to travel 25% of the time (Sometimes in short notice);
- Basic knowledge of EVCS/Battery/inverter;
- Good customer communication skill;
- Good Self and Time Management (Work remotely)
- Keen to build a career in solar energy;
- Driver License is mandatory;
- Multi-language (English and Chinese is a plus)
If you are interested at the role, please send your CV and Expected Salary to HR-Penny Zheng 【[email protected]】