Field Application Engineer

Growatt New Energy

  • Business, Sales and Marketing
  • Full time
  • 1 month ago
  • Ontario,CA
  • OnSite

Job Description

Responsibilities

  • Pre-sales and post-sales support;
  • Provide technical support to local and other states field technicians and customers – system queries, technical issues, and troubleshooting via Telephone and Email;
  • Travel to sites/customer labs for inspection, test, and fixing system issues;
  • Analyze the failure and availability statistics of the installed fleet to identify failure trends in an early phase and to initiate corrective actions;
  • Interface with service, engineering, sourcing, manufacturing, quality, and product leadership teams to expediently resolve technical issues;
  • Work with the Service & Quality team to increase the system performance, based on statistical data;
  • Collaborate with Service teams to improve product support by tracking issues, projects and associated reports and driving process improvements;
  • Field test and lab test of prototype retrofits and verification of the technical documentation to meet the field engineering needs;
  • Provide training to distributors, electricians and key customers
  • Product development engagement for product roadmap and product improvements.

Qualifications/Requirements

  • Bachelor’s Degree in Engineer from an accredited university or college (Prefer electrical engineering);
  • Willingness and ability to travel 25% of the time (Sometimes in short notice);
  • Basic knowledge of EVCS/Battery/inverter;
  • Good customer communication skill;
  • Good Self and Time Management (Work remotely)
  • Keen to build a career in solar energy;
  • Driver License is mandatory;
  • Multi-language (English and Chinese is a plus)

If you are interested at the role, please send your CV and Expected Salary to HR-Penny Zheng 【[email protected]

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