Field Application Engineer

Responsibilities

• Pre-sales and post-sales support;
• Provide technical support to local and other states field technicians and customers – system queries, technical issues, and troubleshooting via Telephone and Email;
• Travel to sites/customer labs for inspection, test, and fixing system issues;
• Analyze the failure and availability statistics of the installed fleet to identify failure trends in an early phase and to initiate corrective actions;
• Interface with service, engineering, sourcing, manufacturing, quality, and product leadership teams to expediently resolve technical issues;
• Work with the Service & Quality team to increase the system performance, based on statistical data;
• Collaborate with Service teams to improve product support by tracking issues, projects and associated reports and driving process improvements;
• Field test and lab test of prototype retrofits and verification of the technical documentation to meet the field engineering needs;
• Provide training to distributors, electricians and key customers
• Product development engagement for product roadmap and product improvements.

Qualifications/Requirements

• Bachelor’s Degree in Engineer from an accredited university or college (Prefer electrical engineering);
• Willingness and ability to travel 25% of the time (Sometimes in short notice);
• Basic knowledge of EVCS/Battery/inverter;
• Good customer communication skill;
• Good Self and Time Management (Work remotely)
• Keen to build a career in solar energy;
• Driver License is mandatory;
• Multi-language (English and Chinese is a plus)

If you are interested at the role, please send your CV and Expected Salary to HR-Penny Zheng 【[email protected]】