Solutions Advisor

About GridPoint GridPoint is a rapidly growing, private equity backed, technology leader with a mission focused on accelerating the world’s transition to a sustainable future by creating an intelligent energy network of grid-interactive buildings. As pioneers in the smart grid, GridPoint has been innovating since 2003 to make buildings smarter, more efficient, more resilient, and more sustainable.

Founded in 2003, GridPoint’s platform is hard at work across thousands of buildings delivering energy, operational, and resiliency benefits. Networked together, GridPoint intelligent buildings provide the reliable, precise, and instantaneous capacity utilities and grid operators increasingly require.

By transforming the way commercial businesses of all types and sizes use energy, GridPoint unlocks the decarbonization, sustainability, and grid resiliency needed for a cleaner, more efficient tomorrow. GridPoint’s network of commercial buildings spans across Fortune 500 enterprises, utilities, government organizations, and small businesses.

GridPoint minimizes energy waste across 20,000+ buildings. To-date they have saved customers over $440M in energy costs, reduced over 5.7B kWh, and eliminated over 5.3B lbs of CO2e.

What makes us different

• Hardware enabled SaaS platform that is expandable to manage both traditional building assets (e.g., HVAC, Lighting, Refrigeration) and the future of additional grid-interactive assets (i.e., energy storage, EV charging).
• Serves “both sides of the meter” benefiting both customers in the building and grid participants.
• Advanced Analytics and Intelligence with data driven approach to manage savings and proactively monitor the health of assets.
• Ability to manage multiple distributed energy resources for market participation (e.g., battery storage, generation, HVAC).
• Focused on multiple industry market needs with a specific focus on mid-market commercial buildings and under-served SMBs.
• Ability to execute at the majority of unaddressed buildings (i.e., 90% of commercial buildings).
• $0 upfront cost subscription model that accelerates adoption.

Job Summary

A Solutions Advisor is responsible for assisting the Technical Support Organization team in all activities related to complex, technical issues.

• Handle escalated cases sent to the Solutions Advisors Salesforce queue by the technical support expert and other internal business partners
• Mange long/short term project work requests that come directly from customers and technical support experts. This included but is not limited to bulk requests for seasonal changes
• Own and work escalation cases from premium customers
• Answer questions from the technical support team
• Attend customer calls when a support resource is needed

Essential Duties/Responsibilities

• Interact with customers – Relaying all pertinent information and making sure that we are actively working to resolve their issue
• Use Salesforce to log all work completed for customers
• Keeping your cases organized, up to date and well documented
• Communicating efficiently and professionally with customers/vendors/ and GridPoint team
• Have urgency in all work performed

Requirements

• Strong communication skills
• Executive Escalation experience preferred
• Construction or facility management experience preferred
• Electrical or mechanical service industry experience preferred
• Performs well in a fast-paced, multi-tasking environment
• Advanced level Microsoft Excel
• Team player and ability to work well cross functionally
• Ability to work overtime when required