Are you passionate about creating a future free from the reliance on fossil fuels? Do you thrive in a fast-paced environment, value collaborative team culture, and equally enjoy providing exceptional customer service and fostering strong relationships with government agencies?
If you excel at working with public agencies to drive regional initiatives, this could be the perfect opportunity for you! Apply quickly, as this position may close once we’ve received a sufficient number of qualified applicants.
This role is available at our Monterey or San Luis Obispo office locations. Please indicate your preferred location on your application.
About The Role
As a Senior Customer Accounts Manager, you’ll work closely with the Manager of Customer Accounts and Services, responsible for building and nurturing lasting relationships with our key customer accounts and municipal partners.
Your primary focus will be ensuring customer satisfaction and retention by understanding the unique needs of our key accounts related to our energy programs. You’ll maintain positive relationships with all our customers and assist with relevant enrollment activities and outreach events as necessary.
In this role, you’ll support the Manager of Customer Accounts and Services in strategic outreach to our municipal partners, large customers, and other customer engagement initiatives related to billing operations within our assigned service area.
You’ll manage relationships with City and County agencies that form our Joint Powers Authority, as well as various commercial and industrial accounts across multiple counties.
THE IDEAL CANDIDATE
The ideal candidate is proactive and innovative, consistently exploring new ways to identify and address systemic customer relationship issues as they arise, while developing strategies to provide exceptional value to our customers, including promoting new programs.
You’ll have well-established relationships with governmental or community leaders in our service area and a proven ability to build trusted relationships with customers.
You’re self-directed, adept at navigating difficult conversations with grace, and can represent our organization with strong public speaking, governmental affairs, and sales skills.
About Us
We are a Community Choice Aggregation agency established by local communities to source clean and renewable electricity for customers in Monterey, San Benito, Santa Cruz, San Luis Obispo, and Santa Barbara counties.
Our board of directors represents local city and county governments throughout the Central Coast region. We are committed to reducing greenhouse gas emissions through local control of utility-scale renewable electricity generation provided at competitive rates, and the implementation of innovative energy programs that facilitate the electrification of transportation and the built environment.
We promote long-term electric rate stability, energy security, and reduced reliance on fossil fuels, while stimulating the local economy. We are dedicated to serving the unique needs of our diverse community and achieving economic and environmental benefits through the advancement of renewable energy.
EXAMPLE DUTIES
Qualifications
Knowledge of:
Ability To
Education
Experience
Licenses
Highly Desirable
SUPPLEMENTAL INFORMATION
Application And Selection Process
Candidates who fail to submit a complete application packet by the filing deadline will not be considered or move forward in the selection process.
We are not responsible for the failure of internet forms and/or email transmission in submitting your application packet.
We are an Equal Opportunity Employer.
Employment Type: Full-Time