Southern Federal Power is looking for a Billing Analyst to join our team, located in Houston, TX.
Our Company Mission:
Southern Federal Power, Ranchero Power, & Watt Bro All three are Texas Power supply companies that are part of a global energy
network Genie Energy, offering energy-choice alternatives to millions of American homes. Our Network allows access to real-time
wholesale energy purchasing, powerful forecasting tools, and renewable energy options to provide Texas utility customers with best-inmarket electricity prices, wherever possible. Our residential electricity products are simple to understand with easy-term options
and zero hidden costs. What we bring to you
- Competitive Pay
- Paid Training
- Paid holidays, and paid time off
- Professional growth and development Workshops
- 401(k) Savings Plans
PRIMARY RESPONSIBILITIES
- Assist Senior Billing Analyst in Identifying and continuously improving processes to produce timely and
accurate customer billing statements.
- Responsible for day-to-day production analysis of billing to ensure complete and accurate bills are
processed. Coordinate and work directly with cross-functional teams to analyze and adjust processes
and functionality to ensure that billing information is accurate, and the process is efficient.
- Create and define processes to measure billing accuracy, timeliness, and success for custom or add-on
products.
- Coordinate with utilities and market participants to investigate and resolve missing consumptions.
- Establish controls to bridge identified gaps between Customer care, Operations, Marketing, IT and
Supply.
- Assist in gathering requirements and QA testing for new development on projects designed to improve
billing, customer experience, and reporting.
- Proactively identify and resolve existing and potential future billing and account issues promptly and accurately by displaying an acute attention to detail.
- Perform other ad hoc analyses as required.
- Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
- Adhere to Retail Market Guide protocols as set forth by ERCOT.
- Take the lead when changes and proposed regulations occur to understand potential gaps to current
processes and formulate solutions to comply.
- Achieve excellence by delivering on key performance indicators (KPIs).
- Work with the Operation Pricing Team to create products, re-rate products and generate Efls in Smart Grid EDI Billing
System. Also, post them on Power to Choose if needed.
Minimum Education and Experience:
Bachelors degree from an accredited college or university two years of related experience, or an equivalent combination of
education and/or experience related to the discipline.
Communication Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or
governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to communicate professionally and accurately with all market participants.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the
general public.
Computer Skills:
- Working knowledge of word processing, spreadsheet, database, and presentation software
Analysis and Problem-Solving Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment:
- Work from home with 1-2 days per week in the office as required.