Technical Service Coordinator

Freedom Solar Power is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity. Essential Functions and Duties:

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
• Creating and Tracking work orders and workflow maintenance requests promptly
• Handling invoicing for all service calls and coordination payments with accounting.
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and solar technicians
• Scheduling and dispatching Service Technicians.
• Answering customers’ concerns or service requests regarding their solar products
• Understanding the Freedom Solar Products and installation process to answer questions appropriately
• Assist with other duties as assigned by the Service Operations Manager

Qualifications:

• 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred.
• Strong work ethic, people skills, and dependability.
• Must have excellent interpersonal skills (i.e. exceptional phone etiquette)
• Must possess professionalism and a positive attitude.
• Must have excellent verbal and written communication skills
• Prior knowledge of examining work order requests and scheduling.
• Ability to read electrical diagrams
• Knowledge of how to troubleshoot photovoltaic and electrical issues
• Strong knowledge of battery backup systems

Knowledge, Skills and Abilities:

• Work under pressure
• Handle high-stress calls and customer escalations
• Working knowledge of the solar industry, installation processes or electricals
• Highly organized
• Ability to self-manage
• Ability to manage multiple projects in pipelines
• Team mentality
• Flexible to change